Experience

Darlington Building Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Branch Manager

  • Feb 2023 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Area Manager

  • Mar 2021 - Aug 2022



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Jan 2020 - Apr 2021



TSB Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Compliance and Audit Consultant/Case Handler

  • Jun 2018 - Aug 2018



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Apr 2017 - Sep 2017

  • Retaining customers by understanding their needs. • Working in a busy sales environment • Seeking potential customers and closing deals • Reaching daily targets to hit company goals. • Providing excellent customer service. • Retaining customers by understanding their needs. • Working in a busy sales environment • Seeking potential customers and closing deals • Reaching daily targets to hit company goals. • Providing excellent customer service.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• PBA Case Handler

  • Jun 2016 - Mar 2017

  • Investigating PBA claims and making decision on whether the case is upheld or rejected, in accordance with guidelines • Writing bespoke final response letters to the customer • Working to targets which apply to both the quality and quantity • Working with in-house databases and other IT systems • Handling inbound and outbound calls, transferred from the contact centre, with some written fulfilment required • Resolving complaints • delivering excellent experiences to… Show more • Investigating PBA claims and making decision on whether the case is upheld or rejected, in accordance with guidelines • Writing bespoke final response letters to the customer • Working to targets which apply to both the quality and quantity • Working with in-house databases and other IT systems • Handling inbound and outbound calls, transferred from the contact centre, with some written fulfilment required • Resolving complaints • delivering excellent experiences to customers • making authoritative banking decisions • Take ownership of caseloads Show less • Investigating PBA claims and making decision on whether the case is upheld or rejected, in accordance with guidelines • Writing bespoke final response letters to the customer • Working to targets which apply to both the quality and quantity • Working with in-house databases and other IT systems • Handling inbound and outbound calls, transferred from the contact centre, with some written fulfilment required • Resolving complaints • delivering excellent experiences to… Show more • Investigating PBA claims and making decision on whether the case is upheld or rejected, in accordance with guidelines • Writing bespoke final response letters to the customer • Working to targets which apply to both the quality and quantity • Working with in-house databases and other IT systems • Handling inbound and outbound calls, transferred from the contact centre, with some written fulfilment required • Resolving complaints • delivering excellent experiences to customers • making authoritative banking decisions • Take ownership of caseloads Show less



BHS

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jan 2012 - Jun 2016

  • Problem solving and listening to customer feedback • Keeping the store tidy always • Providing great customer service • Stock replenishment • Cashier • Problem solving and listening to customer feedback • Keeping the store tidy always • Providing great customer service • Stock replenishment • Cashier