Nam Nguyen Hoai

Project Manager - Senior Research And Development Engineer at BIDV - Ngân hàng TMCP Đầu tư & Phát triển Việt Nam
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Vietnam, VN

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Experience

    • Project Manager - Senior Research And Development Engineer
      • Sep 2019 - Present

      Responsibilities- Do research on payment products, emerging payment technologies, including: Tap on phone, QR code, Contactless, Mobile payment, Biometric authentication, etc. - Cooperate with KEB Hana Bank team (BIDVs’ strategic partner from South Korea) to develop new card products. - Work as Project Manager of a wide range of internal projects (5-10 staff directly engaged in) regarding research and development of banking products with main responsibilities as follows: be responsible for project objective, set up timeline, request, coordinate staff from different department, report to deputy head of center.- My finished projects: Card tokenization system Mobile cash (Use mobile app to withdraw money on ATM)- My ongoing projects: UPI QR code acquiring. Card Tap on Mobile. Mobile Tap on POS. mVisa, MasterPass. SamsungPay for international card (Visa, Master)

    • Project Manager - Senior Application Administrator
      • Nov 2014 - Aug 2019

      - Primary administrator of key card systems, including IST switch, CMS Cadencie 7.4, reporting system, ATM, POS, Card service gateway.- Primary administrator of key Online 24/7 systems: Bill payment, BIDV SMS system, Mobile Bankplus (Co-operate with Viettel), BIDV Smart - Banking (mobile app), IBFT – Interbank fast fund transfer (Co-operate with NAPAS), IBMB – Internet banking Mobile banking, Application Monitoring system. Lead a group of 5 - 10 staff including people from Developing, Server, Database, Network, Security, Business team to test on UAT environment, implement solution on Production environment and resolve issues (system down, customer complain, etc.); Study systems (server, database, network, code, application, etc.) and propose solutions to maintain/upgrade them so they can run better and adapt to future needs. Mentor and manage a group of 5 secondary administrators.- Lead several big software implementation/upgrading projects of BIDV (e.g. IBFT – Interbank fast Fund transfer system implementation project, BIDV Online Bill payment gateway implementation project, BIDV Internet Banking Mobile Banking upgrade project - work with vendor Intellect Design Arena from India). - Work with vendor Wirecard 2 times/year in project “Maintaining Card Management System Cadencie”.- Work with vendor Fidelity 2 times/year in project “Maintaining IST card switching system”.- Key member of R&D group, receive many achievements (refer to ACHIEVEMENT section)- Project Manager of “Research and Implement APM – Application Performance Management system” project. Main responsibilities are: Responsible for project objective Report to Head of department, Deputy head of IT center. Write investment report. Write bidding document. POC solutions from different vendor: HP, Dynatrace, etc. Handle bidding procedures: bidding announcement, bid opening/closing, bid evaluation, etc.

    • Application Operator
      • Aug 2013 - Oct 2014

      Responsibilities:- Work as operator of the following Card, Payment, Core-banking systems: Payment Gateway, IBPS – CITAD – Interbank Payment System, Bilateral payment system with Agribank/ Vietinbank /State Treasury, Multilateral payment system, IMAP – Incoming message automatic processing, Bill payment system, Tax, national budget collection system, BDS – Core-banking branch delivery system.- As an operator, my responsibilities were: Support directly end-users, customers. Do routine tasks: EOD batch-run, Monitor system, Restart system, etc.- Write URD “Automatic Application Monitoring System”.

    • Project Specialist
      • Apr 2013 - Jul 2013

      - Onsite in Phnompenh, Cambodia to support BIDC on Visa project.- Work directly with vendor YALAMANCHILI to test, fix bug and implement solution.- Work with Visa to certify BIDC system.- Guide BIDC business staff to operate and build business operation rule on Visa section.- Train BIDC IT staff to operate Visa section.

    • Application Administrator
      • Nov 2011 - Mar 2013

      Technical team – MasterCard Project – Upgrading Card Switching System, Card Management System – Bank for Investment and Development of Vietnam, JSC – BIDVResponsibilities:- Key member of the technical team in MasterCard Project – Upgrading BIDV card switching system, card management system: Administrate, deploy, maintain testing system. Work directly with vendors: Fidelity, Wirecard, FPT to test, fix bug and implement solution. Work with Visa, MasterCard, NAPAS to certify BIDV system. Test UAT on testing environment and implement solution on Production environment.

    • Database Administrator
      • Sep 2011 - Nov 2011

      Responsibilities: Install, maintain Database system: Oracle 10G, SQL Server 2005, 2008. Research and implement Oracle Real Application Cluster. Research and implement Oracle back-up – RMAN.

    • Information Technology Engineer
      • Jan 2007 - Oct 2011

      Responsibilities:- Develop, implement IT solution in hospital management: Laboratory Information system - LABLink. Picture archiving and communication system – PACS. Radiology Information system – RISLink. Digital Radiography. Hospital Information system - HISLink. Responsibilities:- Develop, implement IT solution in hospital management: Laboratory Information system - LABLink. Picture archiving and communication system – PACS. Radiology Information system – RISLink. Digital Radiography. Hospital Information system - HISLink.

Education

  • Ha Noi University of Science and Technology
    Engineer's degree, Information Technology
    2006 - 2011
  • Foreign Language Specialized School - FLSS
    High School Diploma, English
    2003 - 2006

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