Nam Nguyen
Customer Support Agent at Pure Moderation- Claim this Profile
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Topline Score
Bio
Credentials
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IELTS Certificate
IDP Education LtdMay, 2020- Nov, 2024
Experience
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Pure Moderation
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Vietnam
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Technology, Information and Internet
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1 - 100 Employee
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Customer Support Agent
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Nov 2021 - Present
• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of… Show more • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of issues/problems for further investigation from functional teams; • Follow communication procedures, guidelines, and policies; • Work with managers on customer feedback. Show less • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of… Show more • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of issues/problems for further investigation from functional teams; • Follow communication procedures, guidelines, and policies; • Work with managers on customer feedback. Show less
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Apollo English Vietnam
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Vietnam
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Education Administration Programs
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500 - 600 Employee
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Teacher Assistant
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Dec 2020 - Feb 2021
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Education
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National Economics University (NEU) Vietnam
Bachelor's degree, Non-Profit/Public/Organizational Management