Nam Nguyen

Customer Support Agent at Pure Moderation
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Contact Information
us****@****om
(386) 825-5501
Location
Hanoi Capital Region, VN

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Bio

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Credentials

  • IELTS Certificate
    IDP Education Ltd
    May, 2020
    - Nov, 2024

Experience

    • Vietnam
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Support Agent
      • Nov 2021 - Present

      • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of… Show more • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of issues/problems for further investigation from functional teams; • Follow communication procedures, guidelines, and policies; • Work with managers on customer feedback. Show less • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of… Show more • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels; • Identify and assess customer's needs to achieve satisfaction; • Provide accurate, valid and complete information by using the right methods/tools; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Meet personal/teams targets; • Keep records of issues/problems for further investigation from functional teams; • Follow communication procedures, guidelines, and policies; • Work with managers on customer feedback. Show less

    • Vietnam
    • Education Administration Programs
    • 500 - 600 Employee
    • Teacher Assistant
      • Dec 2020 - Feb 2021

Education

  • National Economics University (NEU) Vietnam
    Bachelor's degree, Non-Profit/Public/Organizational Management
    2020 - 2024

Community

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