Experience

Orient Commercial Joint Stock Bank (OCB)

• Banking
• 1 - 100 Employee

• Unit Head of Lead Generation cum. Business Operations Analyst

  • Oct 2020 - Present

   Lead Generation• Collaborating with new Vendors who will send the list of custormers.• Proposing new commission schemes which will be applied for new partners.• Monitoring sales funnel reports and tracking lead quality (Conversion Rate from Lead to Loan/Risk Performance/Sales Performance by Vendors)• Reconciling Lead cost and Score cost with partners (Trusting Social, CIC, PCB, Trust Connect, etc) • Building and Planning Voice Blast Campaign based on outdated cold/hot lead to increase sales volume. Product Development• Customizing current RS/TU products in order to increase eligible pool.• Proposing new TU process for customers who would like to do advanced termination.• Proposing suitable NTB Products for Lead Generation provided by Vendors• Adjusting new IR/Product Policy for current NTB Product in order to keep OCB’s competitive advantage in the market. Financial Planning and Analysis• Preparing business plan 2021 (forcast profit and lost at the end of 2021)• Cross-checking ENR/Provision Fund/New Net Non-Performing loan ration (NPL) monthly with HQ• Providing financial indicators to higher level (CIR/COA/NIM)• Enhancing Profit and Lost (P&L) model for CD, PL, CC to estimate profit/loss of new product lines before launching them. Portfolio Management • Monitoring/Enhancing Portfolio Quality Review (PQR) (CL - CC)• Cross-checking how new key events impacts portfolio (good or bad) and providing next action plans.• Providing weekly/monthly reports and analytics regarding sales and risk performance to higher level.• Providing deeply analytics on Product Parameter to optimize profit. • Enhancing current risk rule and proposing new change to optimize current process Collaborating with other departments:• Collaborating with vendors to improve lead quality • Collaborating with Sales to push sales volume.• Collaborating with Accounting to process payment for vendors• Collaborating with Risk to propose new risk rule



FE CREDIT

• Vietnam
• Financial Services
• 700 & Above Employee

• Data Analysis Expert

  • Jul 2019 - Oct 2020

   Digital Lending Product• Preparing/Analyzing new product line in Digital Lending Product• Improving/Enhancing E-KYC for customers in Mobile Platform ($NAP)• Improving/Enhancing product parameter to optimize profit Reporting and Analyzing• Monitoring $NAP performance in terms of product parameters and mobile platform stability• Analyzing customer journey to improve customer experience in Mobile Platform ($NAP)• Building/Adjusting Daily Dashboard reports of PL and CRC in Mobile Platform ($NAP)• Improving/Enhancing weekly Sales/Risk reports for higher level.• Doing backtest and proposing new risk rules applied to Digital Lending Product• Preparing/Presenting Change Request to apply new Risk Rules in Risk Committee• Reduce FPD 10 figure from 25% to 15% within 3 months by applying new Risk Rules Collaborating with other departments:• Working with vendor to improve Optical Character Recognition (OCR) • Collaborating with Risk to propose new risk rule• Collaborating with Business Development (BD) to propose new digital product line• Testing new version of $NAP with IT to prevent system errors



Home Credit Vietnam

• Vietnam
• Financial Services
• 1 - 100 Employee

• Product Analysis Team Leader

  • Aug 2017 - Jun 2019

   Product Approval Process (PAP) or Change Request (CR)• Cash Loan Cross-sell (CLX)- Building and presenting CR: Update tenor matrix for CLX and Adding tenor options for CLX- Evaluating First check point of PAP: CLX Big Ticket - Building product scheme of PAP: Small Ticket for CLX offline risk grade E- Evolving PAP: CEL Rewards for CLX• POS Loan: Consumer Durables (CD) and Two-Wheeler (TW)- Building and presenting PAP: Product for Repeated Customer- Evaluating and roll out PAP: CD New Product Portfolio- Evolving PAP: MRC Waiver- Building product scheme of PAP: Improve TW Portfolio• New Segments and Insurance:- Building product scheme and support Commercial Department to present PAP: New Segments- Involving Insurance Cancellation Project and support to launch new Insurance Product. Reporting and Analyzing• Analyzing product performance and providing Data Insights to increase profit• Analyzing existing customers to improve Cross-sell rate.• Building/Adjusting Daily Dashboard for all financial products (Consumer Durables(CD), Two-Wheeler(TW), Cash Loan(CL), Credit Card(CC))• Improving/enhancing weekly, bi-weekly and monthly reports for higher level. Collaborating with other departments• Updating product portfolio to HQ• Working with Legal & Compliance to define new contract template.• Collaborating with CRM and Key Account departments to improve/build old/new product scheme.• Collaborating with Risk and Finance to mitigate risk.• Collaborating closely with Telesales/Training/Sales Admin department to make sure them understand product parameters of new products clearly.• Testing new product’s process with IT to prevent system errors.



TRG International

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Application Consultant

  • Apr 2015 - Jul 2017

  • Getting and analysing customers’ requirements• Adjusting and testing Retail Pro Application to match their requirements• Creating documentation guide and training cutomer how to use this application. • Creating reports as customers’ requirments by Retail Pro Report and Crystal Report• Implementing Retail Pro Application and support customer to fix issues. • Getting and analysing customers’ requirements• Adjusting and testing Retail Pro Application to match their requirements• Creating documentation guide and training cutomer how to use this application. • Creating reports as customers’ requirments by Retail Pro Report and Crystal Report• Implementing Retail Pro Application and support customer to fix issues.