Experience

Etheremon

• Singapore
• Software Development
• 1 - 100 Employee

• Co-Founder, Business Developement and Operations

  • Apr 2018 - Present

  - Lead day-to-day operations and product campaigns to drive user growth and project revenue - Develop strategic partnerships to expand product presence within technology and blockchain community - Lead day-to-day operations and product campaigns to drive user growth and project revenue - Develop strategic partnerships to expand product presence within technology and blockchain community



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Retail and Pricing Lead - Business Development

  • Nov 2017 - Mar 2018

• Regional Operations (Logistics-focused)

  • Dec 2016 - Oct 2017

  - Lead end-to-end Regional projects to roll out key logistics features across 7 countries- Drove initiatives to improve logistics performance in Philippines and Vietnam- Conducted deep root-cause analysis to identify operational shortcomings and provide solutions to local operations team- Built analysis models to monitor and report daily performance across operational functionsSkills: SQL, Spark SQL, Python, Excel VBA

• Head of Business Intelligence - Shopee Indonesia

  • Sep 2016 - Dec 2016

  - Embarked on a 4-month Special Project to support Shopee ID's rapid growth- Managed Business Intelligence department of 5 members to assist Managing Director and Categories Managers on strategic decision-making on a daily basis- Developed Business Performance Dashboard tracking across all product categories

• Head of Customer Service - Shopee Vietnam

  • Jun 2016 - Aug 2016

  - Embarked on a 3-month Special Project to problem-solve unstable performance issue and re-structure and grow the team from 10 to 30 agents- Streamlined CS escalation process with other departments to improve work efficiency- Led system integration with Zendesk and standardized performance dashboard

• Regional Operations (Vietnam market focused)

  • Dec 2015 - May 2016

  - Supported Shopee VN Operations performance tracking from Regional Office- Worked out business case proposals for product feature development, coordinated feature launch and ran post-launch analysis



Sea

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Game Operations Team Lead

  • Nov 2014 - Nov 2015

  - Specialized in strategic planning of product contents, business operations, promotions and marketing campaigns- Coordinated with internal and external stakeholders as a single point of contact to ensure high-quality project planning and execution.- Ran online and offline marketing campaigns to grow product presence in Singapore and Malaysia- Conducted users’ purchasing behaviors studies to develop and improve product strategies, focusing on user acquisition, user retention and revenue growth. Show less

• Operations Associate

  • Jul 2014 - Oct 2014

  - Managed gaming community through social media platforms and other marketing channels and resolved users' issues on a daily basis.- Planned and organized 3 community events via online marketing platforms that boosted product image to online users.- Assisted Manager in planning offline events and implementing product marketing campaigns in Singapore and Malaysia markets.



Symrise AG

• Germany
• Food and Beverage Manufacturing
• 700 & Above Employee

• Consumer Insights & Market Research

  • Sep 2012 - Dec 2012

  - Analyzed data of fragrance product test and developed an in-depth report to recommend favorable fragrance for new detergent product in Indonesia market. - Conducted desk research on competition landscape, customer demographics and purchasing behaviors and forecast Vietnam market outlook for softener product in the next 5 years to recommend go-to-market strategy to Product Manager. - Conceptualized Symrise branding campaign to promote healthy lifestyles to Chinese consumers through over 20 researched articles under the topics of fragrance, healthcare, food and beauty. Show less