Experience

Austere Analytics Solutions Pvt. Ltd.

• India
• Market Research
• 1 - 100 Employee

• Business Development Manager

  • Oct 2015 - Present

  • Identifying potential clients all over the globe & Generating Leads, expand the new clients base for Customized Research and Media Services including social media monitoring and measurement. • Managing all phases of sales cycle, from prospecting and cold calling through detailed presentations, negotiations to closing and account management. • Execution of project agreements, setting up milestones in the projects, financial validation of the deal with a business case in place. • Responsible for achieving all commitments and milestones, including communications with stakeholders, on time and to budget. • Operating in accordance with values and behaviours, ensure project activities and decisions are aligned to these values in collaboration with Sales, Client Management, Operations, Finance and HR teams to plan and execute the deal activities. • Managing and monitoring the existing sales to achieve the monthly targets includes working on quarterly forecasts & rate negotiations with the client. Show less



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Assistant Manager

  • Jun 2012 - Jun 2015

  • Business research (across syndicated and social media), management consulting, winning key pilots and independent account management with client engagement expertise across Consumer, IT, Pharma, Services and Telecom verticals • Social Media Listening exercises for all the leading industries to help them understand their businesses and provide them recommendations to further enhance their engagement • Devising strategies for business expansion and processes to augment business, streamline networks and promote services for business excellence • Business summaries, in-depth company profiles, industry analysis, competitor analysis, and market entry research case studies, best practices, benchmarking studies to point of views • Interaction with various stakeholders including customers, suppliers and analysts • End-to-end project management, client communication and team/people management • Understanding of issues for new businesses and ability to augment resources for effective planning & delivery Show less



Empower Research

• United States
• Research Services
• 1 - 100 Employee

• Team Lead

  • Apr 2010 - Jun 2012

  • Leading a team of 50 members, including Team Leads, Sr. Analysts and Analysts across different processes.• Responsible for Operations & Quality performance.• Delivery Management for all Data Services offerings to client.• Oversee the entire process of Key Opinion Leaders (KOL) Identification, segmentation and profiling.• Resource allocation planning and execution of deliverables to make sure it meets client’s deliverables deadlines.• Works closely with cross functional and support teams to ensure deadline meets.• Facilitate teamwork and gain synergy, coach team members to improve skills. Hold goal-setting meetings on monthly basis.• Offer regular performance feedback for team members. One-on-one session to analyse their strengths and weakness.• Conduct induction sessions for new hires across the domains.• Evaluation of KRA and appraise the employees during appraisal cycle.• Identifying areas of improvement within the process and implementing adequate measures to achieve better efficiency.• Identifying required number of resources for hire to handle any increase in volume.• Evaluating test kits and conducting interviews to get right candidates for required process.• Responsible for cross domain interaction for functional requirements. Show less

• Senior Research Associate

  • Nov 2007 - Apr 2010

  • Quality checks to ensure that the data is Accurate, Consistent & Comprehensive.• Making QC score sheet for individuals and providing regular one-to-one feedback to Analysts.• Prepare every month aggregated quality tracker for analysts and report.• Final level checks on deliverables for accuracy and delivery formats.• Preparing 2nd level QC forms for QC and providing feedbacks.• Manage and escalate individual QC member performance issues accordingly.



Scope e-Knowledge Center

• India
• Information Services
• 400 - 500 Employee

• Senior Executive

  • May 2003 - Apr 2007

  • Preparation of technical extracts of various topics on chemical, polymer, biomedical fields, which includes Client interaction, satisfaction. • Correction of technical papers, which is submitted to international seminar. • Extraction of chemical compounds with their physical properties as per the client requirement and value add the extracted document. • Proposal Preparation for new projects for Foreign Clients. • Handling a team of 40 Executives & responsible for the Quality & Performance of the team. • Coaching and feedback at regular intervals to help the Executives improve and achieve Quality Targets. • Conduct & Facilitate Client & Internal Calibration Sessions. • Localization executive: Communication between foreign translators for outsourcing foreign language translations. • Maintaining data & being compliant to ISO & Client requirements. Providing Data within the timeliness as per program and client requirements Show less