Experience

KBSL Information Technologies Limited

• Sri Lanka
• IT Services and IT Consulting
• 100 - 200 Employee

• System Engineer (Information Security)

  • Jul 2014 - Present

  • Planning,design, implement, troubleshoot and manage security solutions on SMB to Large scale IT systems and networks. • Creating and maintaining technical documents related to security solutions design, implement and management processes. • Handling change request based on tickets • Initiate CR with the change management team. • Responsible for handling customer escalation issues and putting together after action reports when necessary. • Handling service request as per client requirements via phone, email, ticket created. • Working with specific vendors to resolve problems. • Reporting vulnerabilities and coordinating with respective teams for closure • Follow and implement the organization’s information security policies. Show less



Sri Lanka Telecom Private Limited

• Sri Lanka

• Telecommunication Technical Officer

  • Jan 2007 - Sep 2007

  • Responsible for the monitor and control the network operating centre of the ADSL Division • Installing and troubleshooting ADSL internet connections at customer premises. • Contributed to the work of the IT development team, spearheading IT planning and implementation. • Reviewing technical documentation conferring with system users and conducted comprehensive computer assessments and diagnostics to evaluate problems and provide technical assistance. • Responsible for the monitor and control the network operating centre of the ADSL Division • Installing and troubleshooting ADSL internet connections at customer premises. • Contributed to the work of the IT development team, spearheading IT planning and implementation. • Reviewing technical documentation conferring with system users and conducted comprehensive computer assessments and diagnostics to evaluate problems and provide technical assistance.