Experience

FirstConnect Digital

• United States
• Advertising Services
• 1 - 100 Employee

• Sr. Quality Analyst

  • May 2022 - Present

  - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients… Show more - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients on various campaigns - Tracking closure of corrective actions - Excellent listening skills; Ability to quickly access situations and resolution possibilities - Giving Feedbacks to the agents daily on the spot Show less - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients… Show more - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients on various campaigns - Tracking closure of corrective actions - Excellent listening skills; Ability to quickly access situations and resolution possibilities - Giving Feedbacks to the agents daily on the spot Show less



S2W Media

• United States
• Advertising Services
• 500 - 600 Employee

• Quality Assurance Analyst

  • Oct 2020 - May 2022

  - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients… Show more - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients on various campaigns - Tracking closure of corrective actions - Excellent listening skills; Ability to quickly access situations and resolution possibilities Show less - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients… Show more - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients on various campaigns - Tracking closure of corrective actions - Excellent listening skills; Ability to quickly access situations and resolution possibilities Show less



XDBS Worldwide

• United Arab Emirates
• Advertising Services
• 700 & Above Employee

• Quality Analyst

  • Nov 2019 - Oct 2020

  - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients… Show more - Call Monitoring and Call Calibration - Gauging the prospects intent while auditing the call and on the basis of the same giving respective feedbacks to the Agents - Ensuring maximum accuracy on the leads audited on the basis of specifications given by the client - To provide support to Operation team to meet client targets by providing accurate & timely analysis - Guide team members in improvement of individual performance. - Adhering to all the specification given by clients on various campaigns - Tracking closure of corrective actions.

• Research Analyst

  • Mar 2019 - Oct 2019

  • Researching, analyzing, interpreting and presenting data related to market favorable conditions and other information related to client specified requirement. • Research prospect details using search engines and different search techniques such as Boolean strings. • Contact discovery via professional networking websites like LinkedIn, Zoominfo, Manta, Hoovers, Bloomberg, Owler, Crunchbase, Growjo, Apollo.io etc. • Data acquisition, extraction, and analysis by doing a primary and… Show more • Researching, analyzing, interpreting and presenting data related to market favorable conditions and other information related to client specified requirement. • Research prospect details using search engines and different search techniques such as Boolean strings. • Contact discovery via professional networking websites like LinkedIn, Zoominfo, Manta, Hoovers, Bloomberg, Owler, Crunchbase, Growjo, Apollo.io etc. • Data acquisition, extraction, and analysis by doing a primary and secondary research in various industry verticals across the globe. • To perform in-depth secondary research and to collect the primary data relevant to the services to design the research report/project. Identifying the correct data sources, extract and analyses the data, which will enable clients to take informed strategic decisions.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sr. Food and Beverage Controller

  • Feb 2011 - Jan 2019