Experience

Boys & Girls Clubs of Metro Atlanta

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Site Director

  • Dec 2020 - Present

  Provide effective Leadership and Direction to Staff and Club Members. Hire, train, supervise, & evaluate all program staff. Maintain a supportive, energetic and effective team Design, develop and oversee implementation of all Club programs. Provide academic & enrichment services on site in all core program areas, both those designed by Boys & Girls Clubs of America and developed locally. Core Areas include Health & Life Skills; Character & Leadership; Sports, Fitness & Recreation; The Arts and Academic Success. Coordinate Club-wide program design and delivery using a quarterly rotation. Ensure program initiatives continually advance the impact on Club youth. Show less



BOYS & GIRLS CLUBS OF NORTH CENTRAL GEORGIA INC

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Newton County Boys & Girls Club Director

  • Feb 2019 - Dec 2020

  ◈ Effectively managed monthly team meetings encompassing child, family, and community advocates. ◈ Gained knowledge of the comprehensive procedure of maintaining a non-profit organization. ◈ Conceptualized and conducted hiring, interviewing, and background checking process in keeping with organizational needs. ◈ Organizes directs and supervises the daily operations of a Club (High School Site), including staffing, program schedule, and work flow. Leads create and evaluate Program development and implementation. ◈ Ensures that there are an environment, programs, and services that prepare youth for success. ◈ Create and understand the annual budget. Monitors monthly budget reports for Club, act upon discovery of a revenue or expense variance. ◈ Applied and Received Multiple Grants for the organization to assist in youth development ◈ Assures program security and the safety of staff, volunteers, visitors, members, and daily operations. Communicates emergency procedures to all using the facility ◈ Increased Membership, Doubled ADA (Average Daily Attendance) and FOA (Frequency of Attenders) ◈ Supervise preschool teachers and childcare workers, Hire and train new staff members ◈ Provide training and professional development opportunities for staff ◈ Develop educational programs and set educational standards Show less



Georgia Department of Revenue

• Government Administration
• 500 - 600 Employee

• Customer Service Representative

  • Mar 2018 - Feb 2019

  Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Show less



Boys & Girls Clubs of Greater Milwaukee

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Club Manager

  • Oct 2013 - Nov 2017

  Demonstrate and communicate the Boys & Girls Clubs of Greater Milwaukee (BGCGM) philosophy, objectives, standards, and programs through all methods available to members, their parents, and the general public. Provide quality program activities that are inclusive, welcoming, respectful, and responsive to the diversity of members, families, and community.LeadershipResponsible for the Advisory Council including scheduling, recruiting, and leading the activities/members.Ensures Environment, Programs, and Services prepare Youth for success and facilitate achievement of aspiration of Club Members.Contribute to the planning and implementation of the Strategic plan.Provide quality program activities and experiences that promote a sense of purpose and individual empowerment for members to practice and develop leadership skills, make meaningful choices during activities, support members to develop skills in decision making, planning, and goal setting skills.Promote and support members initiated and member lead activities. Foster an environment that offers choices, incorporates team building, and promotes a sense of belonging and group identity for members.Organizes directs and supervises the daily operations of a Club, including staffing program scheduling and work flow. Leads to create and evaluate program development and implementation.Manages the Club staff and volunteers according to the practices and policies developed by BGCGM.Hire, train supervise, and evaluate operations staff within the Club. Conduct regular meetings with staff for timely communications.Must participate in required training by the Club, County, State, and/or funder.Responsible for the compliance training requirements/regulations of YoungStar and State Licensing.Financial Management and DevelopmentCreate and understand an annual budget of over $500,000. or more. Monitors monthly budget reports for Club, take action upon discovery of a revenue or expense variance. Show less

• Club Manager

  • Oct 2013 - Nov 2017