Experience

Storage Strategies, Inc. (SSI)
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Management Analyst

  • May 2023 - Present


Delaware River and Bay Authority

• United States
• Travel Arrangements
• 100 - 200 Employee

• Airport Operations Representative

  • Oct 2021 - May 2023

  Interacted with the public and airport stakeholders in a professional and courteous manner to improve the airport’s customer service experience Provided excellent customer service that included the timely handling and resolution of customer complaints or inquiries by utilizing appropriate resources Processed customer information and transactions using computer applications including Lenel badging system, Microsoft Office as well as other web-based applications Processed airport door access requests, and maintaind a security access database using the Lenel badging system Was responsible for issuing, tracking and auditing of airport identification badges per Transportation Security Administration (TSA) 1542 requirements under the Airport Security Coordinator. Submited badging credentials to the TSA clearinghouse. Accurately processed financial transactions that included credit/debit card customer transactions in accordance with the airport’s Schedule of Fees and Charges Assisted airport management staff in training Airport Operations team members on department policies, processes and computerized systems, etc. Performed additional airport administrative duties as they were assigned Show less



U.S. Department of Homeland Security

• Government Administration
• 700 & Above Employee

• Supervisory Security Assistant

  • Sep 2019 - Jul 2021

  Was responsible for leading a team within the National Transportation Vetting Center that conducted identity verification for airline passengers that are either possible matches to various watch lists, who lost or their identification was stolen utilizing government and commercial databases.Supervised a team of security assistants and program assistants, assigning work, setting schedules, and directing the administrative work of subordinatesImproved business processes, streamline procedures, and consult on identity verification decisionsCollected and compiled data from automated systems and providing periodic reports as needed by managementMaintained and updated internal SOPs, metrics, and training materials; and producing daily ad hoc reports and metricsBuilt and maintained collaborative relationships with airport management and other TSA officials to support special initiatives.Lead a team of security assistants and program assistants, assigning work, setting schedules, setting team goals, selecting team leads, assigning team members and directing the administrative and technical work of subordinatesGuided the work and development of the team through job coaching/mentoring, enforcing disciplinary actions, managing staff schedules and authorizing leave/absences, and measuring staff performanceDefined training needs, training subordinates on SOPs, and providing input to develop and revise SOPs. Show less

• Supervisory Transportation Security Officer

  • Dec 2017 - Sep 2019

  Conducted and supervised subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo.Oversaw screening checkpoint(s) and/or baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel.Participated in the development of new policies and procedures, and recommend changes in policy and procedures based on observation of work, as required.Participated in the development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors.Engaged in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.Applied public affairs principles, methods, practices and techniques to achieve an organization's communication goals.Prepared various types of communications such as morning briefings, checkpoint logs, reports, and documents that were germane to the work performed.Developed incident information and reports for Law Enforcement Officers (LEOs) and superiors.Served as a member of the National Screening Force.Assisted the Federal Security Director, Deputy Assistant Federal Security Director and Transportation Screening Managers in designing short and long-term proactive strategies to engage Transportation Security Officers to communicate the Agency’s mission, program, policies and procedures.Recommend local policy changes for review and ultimate distribution for the workforce.Supported, prepared, and reviewed testimony, and miscellaneous reports.Drafted and recommended responses for other supervisors and senior staff on the appropriate responses to various issues, questions, and comments that relate to Agency programs, policies, authorities and issues which may be of sensitive nature to the Agency. Show less

• Supervisory Transportation Security Officer

  • Mar 2017 - Dec 2017

  Conducted and supervised subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo.Oversaw screening checkpoint(s) and/or baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel.Participated in the development of new policies and procedures, and recommend changes in policy and procedures based on observation of work, as required.Participated in the development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors.Engaged in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.Applied public affairs principles, methods, practices and techniques to achieve an organization's communication goals.Prepared various types of communications such as morning briefings, checkpoint logs, reports, and documents that were germane to the work performed.Developed incident information and reports for Law Enforcement Officers (LEOs) and superiors.Served as a member of the National Screening Force.Assisted the Federal Security Director, Deputy Assistant Federal Security Director and Transportation Screening Managers in designing short and long-term proactive strategies to engage Transportation Security Officers to communicate the Agency’s mission, program, policies and procedures.Recommend local policy changes for review and ultimate distribution for the workforce.Supported, prepared, and reviewed testimony, and miscellaneous reports.Drafted and recommended responses for other supervisors and senior staff on the appropriate responses to various issues, questions, and comments that relate to Agency programs, policies, authorities and issues which may be of sensitive nature to the Agency. Show less

• Administrative Assistant

  • Mar 2015 - Dec 2017

  Provided support to the Federal Security Director (FSD) and their staff by providing a range of routine administrative support assignments.Supported the work of other employees and will contribute to the overall activities of the organization.Answered requests from and provided advice to employees, supervisors, timekeepers, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay.Trained staff to enter time-card data and assist timekeepers with difficult time and attendance issues.Certified time-cards and corrections each pay period and conducting random audits.Worked closely with the Human Resources Specialist on pay-impacting personnel actions Acted as a point-of-contact for the National Finance Center (NFC) to resolve employee payroll issues.Conducted the word processing of documents, letters, memos and reports.Collected and organized materials from several sources to support work projects.Developed charts and tables for reports and briefings.Interacted with internal staff, typically in more than one organizational unit, to share information or discuss status of tasks/assignments.Operated Computer Aided Dispatch system, fire and security alarm systems and databases to support response to law enforcement, fire and medical emergencies; Applied technical knowledge for dispatch center policies, procedures and publicationsProcessed simultaneous requests for emergency and non-emergency servicesCoordinated emergency response efforts with local and state public safety agencies. Show less

• Lead Transportation Security Officer

  • Dec 2015 - Mar 2017

  Responsible for leading full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs. Identified, distributed, and balanced workloads and tasks among employees in accordance with established workflow and skill level.Made adjustments to accomplish the workload in accordance with established priorities. Provided input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc.Implemented security screening procedures in accordance with TSA objectives and directives.Assisted with investigations of incidents, and preparing incident reports or other documents that convey required information.Responded to breaches of security and emergency situations.Trained team members, monitored and reported on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.).Resolved simple, informal complaints of employees and referring others such as formal grievances and appeals to the supervisor, or an appropriate management official; and serving as coach, facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members.Provided input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc.Assisted management and Law Enforcement Officers (LEO) with inquiries for information or investigations that may be initiated against a regulated party; participating in information briefings concerning sensitive information.Developed preliminary incident information for LEOs and superiors, and writing various types of communications, reports, and documents that are germane to the work performed. Show less

• Transportation Security Officer

  • Jun 2011 - Dec 2015

  Operated screening equipment to identify dangerous objects in baggage, cargo and on passengers, and prevented those objects from being transported onto aircraftPerformed searches, to include hand-wand and pat-down searchesControlled terminal entry and exit pointsInteracted with the public, giving directions and responding to inquiriesMaintained focus and awareness while working in a stressful environment which included noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations Show less



Xavier University of Louisiana

• United States
• Higher Education
• 700 & Above Employee

• Human Resources Assistant

  • Aug 2008 - May 2010

• Laboratory Technician

  • Feb 2007 - May 2010

  Biology Department


Boys & Girls Club of Camden County
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Program Aide

  • Oct 2002 - Dec 2004