Nakia Graham
Systems Administrator at TechTown- Claim this Profile
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Spanish -
Topline Score
Bio
Credentials
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Raiser's Edge Databases
BlackbaudJan, 2017- Sep, 2024
Experience
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TechTown
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Events Services
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Systems Administrator
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Jan 2022 - Present
As Systems Administrator, I am pledging to be a detail-oriented, efficient problem-solver while displaying passion for data related tools and systems. Responsibilities include: ~ Managing and further developing TechTown’s Zoho One platform as part of the strategy to position TechTown as a leader in the collection, management and equitable use of data ~ Successfully leading ongoing design and implementation of CRM-based solutions to organizational needs and challenges ~ Managing the backend of systems implemented to support organizational effectiveness ~ Modeling an appreciation for data integrity and data equity and inspiring that appreciation org-wide Show less
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Detroit Zoological Society
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United States
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Museums, Historical Sites, and Zoos
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100 - 200 Employee
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Development Database Administrator & Stewardship Administrator
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Jun 2015 - Dec 2021
Responsible for the administration and management of DZS’ DonorPerfect, Raiser's Edge and Galaxy donor databases including the processing and entry of donor information and contributions; acknowledgement of charitable contributions; extraction of data; and user support. Responsibilities include: ~ Process all charitable gift transactions on a daily basis including in-kind gifts, honor/memorial gifts and acknowledgements, pledges and recurring gifts, credit card and NetCommunity transactions ~ Manage the processing of matching gifts, including the completion of employer/organizational matching gift forms and related documents ~ Establish and update member/donor records in the database ~ Work with Accounting and Membership departments to reconcile gifts, provide transaction information and reports, troubleshoot issues, and reevaluate procedures and systems to improve future gift tracking, reconciliation, and reporting ~ Coordinate prompt and appropriate acknowledgement of all development gifts while providing personalization as appropriate ~ Generate financial, analytical, statistical, and demographic reports, as well as mailing lists, recognition lists, and other data extractions as requested by development personnel ~ Create, standardize, and document policies and procedures related to donor information collection and entry and gift processing ~ Provide training and technical support to all donor database users ~ Collaborate with Prospect Research Manager and other fundraisers in the prospect research and moves management activities of the Development Department ~ Work with IT staff to identify and troubleshoot needs related to the DonorPerfect and Raiser’s Edge databases, assist with upgrades and changes to software and functionality Show less
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Adult Well-Being Services
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United Kingdom
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Medical Practices
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Communications Coordinator
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Apr 2003 - May 2015
~ Worked with IT staff to design SQL and Microsoft Access database for new care transitions program data ~ Acquired medical encounter billing data from appropriate staff for data entry and subsequent billing ~ Produced statistical and other analytic reports as appropriate and necessary ~ Created new training manual for accurate and consistent data entry into patient billing database ~ Produced necessary exports and queries for reporting and billing ~ Interpreted data, analyzed results, and provided insights to help agency prioritize program needs ~ Coordinated with Finance department and medical staff to resolve claims issues ~ Provided training and support for new staff on data entry and best practices ~ Identified and defined new process improvement opportunities ~ Continuously monitored performance and quality control plans to identify improvements ~ Coordinated with federal, state and local government official regarding regulatory and policy expectations Show less
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Comerica Bank
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United States
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Banking
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700 & Above Employee
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Customer Service Representative
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Jan 2002 - Mar 2003
• Performed daily operational functions, such as withdrawals, deposits, cash advance, and money exchange • Ensured that the ATM was in balance daily • Assisted other team members with complex transactions and product information and analysis • Promoted products and services relevant to customers’ banking needs • Balanced cash draw at day’s end • Performed daily operational functions, such as withdrawals, deposits, cash advance, and money exchange • Ensured that the ATM was in balance daily • Assisted other team members with complex transactions and product information and analysis • Promoted products and services relevant to customers’ banking needs • Balanced cash draw at day’s end
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Michigan National Bank
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United States
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Software Development
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1 - 100 Employee
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Assistant Supervisor of Retail Lockbox
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Aug 1993 - Sep 1998
• Supervised a staff of 12 • Received mail shipments and distributed them to appropriate departments • Sorted and processed the payments within the mail shipments according to vendor specifications • Assisted other departments with processing as needed • Supervised a staff of 12 • Received mail shipments and distributed them to appropriate departments • Sorted and processed the payments within the mail shipments according to vendor specifications • Assisted other departments with processing as needed
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Education
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2010 - 2016
University of Michigan
Computer Engineering -
2006 - 2010
Henry Ford Community College
Associate of Science (AS), Computer Information Systems/ Web Design & Development
Community
