Nakeisha Scott
Contact Center Representative at Envision Credit Union- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Ceritificate of Merit
Courses CompletedApr, 2015- Oct, 2024
Experience
-
Envision Credit Union
-
United States
-
Banking
-
1 - 100 Employee
-
Contact Center Representative
-
Nov 2010 - Present
Duties include answering all incoming calls. Referring calls to proper department or person, referring all products and services offered by institution, train new employees, Process mail which included posting deposits, payments, check orders received. Research and resolve issues for members and co-workers. Load applications into system. Examine checks for proper endorsement. Deliver excellent, prompt, and accurate service to members and co- workers. Maintain confidentiality of Credit Union records and members information. Show less
-
-
Senior Teller/Financial Service Officer
-
Jul 2002 - Nov 2010
Duties include processing transactions such as deposits, payments, check reorders, money orders and cashiers checks for members. Balance cash drawer and vault on a daily basis, as well as automated cash machines, place cash order with Federal Reserve for all Envision branches. Train new employees, research and resolve issues for members and co-workers, open and close any accounts offered by institution, process loan applications, maintain confidentiality of all credit union records and member information. Provide prompt, excellent, and accurate service to members and co-workers. Audit teller work for accuracy on a regular basis, open and close facility under dual control, order/issue debit and credit cards on accounts for all qualified members. Show less
-
-
-
-
Bank Teller
-
Aug 2000 - Jun 2002
Duties include balance cash drawer on a daily basis as well as inventory the cash vault, inventory money orders and cashiers' checks. Process deposits and payments for customers and commercial clients and fill change orders for commercial clients. Refer products and services to current customers and potential customers. Train new employees, act as supervisor for about two to three months while my supervisor was out of office. Provide excellent service to customers and co-workers. Duties include balance cash drawer on a daily basis as well as inventory the cash vault, inventory money orders and cashiers' checks. Process deposits and payments for customers and commercial clients and fill change orders for commercial clients. Refer products and services to current customers and potential customers. Train new employees, act as supervisor for about two to three months while my supervisor was out of office. Provide excellent service to customers and co-workers.
-
-
Education
-
2009 - 2015
Tallahassee Community College
Associate of Arts (A.A.), Social Work -
1992 - 1995
James A Shanks High School
General Studies, General Studies
Community
