Experience

Kumpulan Abex Sdn. Bhd.

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Product Engineer

  • Feb 2021 - Present

  • Plan and implement marketing strategy, including advertising and Personal Relationship (PR) for company.• Prepare sales forecast, sales proposals/quotations and take responsibility for achievement of sales target for product been assigned. Primarily for National Instruments (NI)• Lead, develop and maintain good and health communication platform among colleagues and customers.• Contribute idea to grow the business aggressively by promoting primary NI's solution in line with the latest requirements from the market and technology/application.• Guide and share product's technical know-how primary on NI among colleagues and assist them technically.• Manage relevant reporting for the sales and marketing. Advise the company with the strategy and sales focus align with the current market requirements/application.• Create/Manage new business development and market expansion primary for NI together with sales and support team.• Educate customers on the company's products features and benefits. Establish and maintain close liaison between company and customers to enhance long term business relationship.



NI (National Instruments)

• United States
• Electrical Equipment Manufacturing
• 700 & Above Employee

• Technical Support Engineer

  • Jul 2019 - Dec 2020

  • Deep understanding and learning of NI products portfolio through formal training and a continuous improvement attitude.• Providing timely, accurate and effective solutions to technical problems on all product lines for external customers over primarily phone and email communication channels.• Providing customer onboarding guidance on the installation and working functionality of software, hardware, and support products.• Providing technical consulting on application architecture, code/design reviews for our key customers.• Delivery of professional and high quality, customer education courses on NI core product lines in NI offices or by customer's onsite based on assignment.• Supporting paid services customers by providing technical support, developing Proof of Concepts (POC's), generating highly qualified sales leads.• Keeping accurate records of all enquiries in NI internal CRM system and listening for, identifying, and communicating customer needs and requirements that NI products do not currently provide, as well as features and functions of the competitive products, to the marketing team.• Creating and improving customer-facing online content.• Collaborating with junior and senior members of the team to ensure customer success.• Participating in training programs offered to increase skill and proficiency on NI products.• Proactively learning about NI products and keep up to date with new developments.

• Application Engineer

  • Jul 2018 - Jul 2019

  • Ensure Customer Success by Providing High Quality Technical Support to Customers via Phone/Email or onsite.• Increase Customer Proficiency by delivering Customer Education Classes.• Collaborate with Regional and global Counterparts and manage the customer issues for faster resolution and closure.• Deliver Technical Presentations at Marketing and Sales Events to unfold the efficacy of NI’s Systems and Applications.• Closely work with Sales team to deliver customer competency improvement programs.• Build and manage demos for marketing events and sales needs.• Function as subject-matter-expert on the Sales Process.• Proficient knowledge of NI marketing and sales processes.



Yokogawa

• Japan
• Automation Machinery Manufacturing
• 700 & Above Employee

• Intern

  • Jul 2017 - Sep 2017

  Internship position on conducting and assisting in Factory Acceptance test (FAT) in the hardware of Yokogawa Marshalling and System Cabinets. Gather and study all the repetitive minor and major errors in the process. Helped on reducing errors while increasing efficiency. Internship position on conducting and assisting in Factory Acceptance test (FAT) in the hardware of Yokogawa Marshalling and System Cabinets. Gather and study all the repetitive minor and major errors in the process. Helped on reducing errors while increasing efficiency.