Information Technology Support Engineer

• Nov 2022 - Present

Information Technology Support Engineer

• May 2022 - Dec 2022

Information Technology Support Engineer

• Oct 2015 - Jan 2022

As IT Support Engineer, I provided and ensured end-to-end IT solutions for the company’s offices, in the following capacities: ▪ Installations, configuration, and documentation of communication and networking devices, protocols, firewalls, servers and new hardware/software ▪ Conduct routine systems and software audits; Analyze system logs and identifying potential issues with computer systems ▪ Hands on experience on Microsoft Windows 7/10 desktop computers and MS Office ▪ IT Helpdesk technical support to staff or clients through a series of actions, either face-to-face or Over the phone, to help set up systems or resolve issues ▪ Perform network monitoring and analysis, troubleshooting and escalating technical issues, including proactive problem resolution to maintain network performance ▪ Walk user through problem-solving process. ▪ First-level response, analysis and resolution plan for user issues ▪ Purchase and procurement of IT accessories and products ▪ Provide accurate information on IT products or services ▪ Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), And other systems ▪ Follow up with users to ensure issue has been resolved ▪Document issues, incidents, remedies and conversations via specialized helpdesk application(s) To create a log that can be referenced by other engineers and for training purposes Off-shore Projects Handled 2021: Installations and configuration of internet, and user support to Saadiyat project 2018: Installations and configuration of server to Hid, Bahrain office 2018: Shifting server, Avaya phones, printers and user support to Khalifa Port New Extension project 2017: Installations and configuration of server, Avaya phones, printers and user support to Khalifa Port project 2016: Installations and configuration of internet, Avaya phones, printers and user support to Makers District project 2016: Installations and configuration of internet, Avaya phones, printers and users support to Bunya project Show less

IT Support

• Dec 2014 - Aug 2015

As IT Support Engineer, I provided support services in all IT-related organizational aspects such as: Installations, configuration, procedural documentations and troubleshooting of computer hardware operating systems and applications. Monitor and maintain computer systems and networks Conduct electrical safety checks Support new software rollout, manage problems for clients/software engineers/colleagues As IT Support Engineer, I provided support services in all IT-related organizational aspects such as: Installations, configuration, procedural documentations and troubleshooting of computer hardware operating systems and applications. Monitor and maintain computer systems and networks Conduct electrical safety checks Support new software rollout, manage problems for clients/software engineers/colleagues