Senior Technical Sales Consultant

• Feb 2021 - Present

Build a solid client base by selling services and appropriately implementing networking solutions to optimize network connectivity and performance. Seek new business opportunities, update sales reports and develop innovative and tailored sales strategies to maximize business growth and gain customers’ interest.Properly handle and address customers enquiries in a timely manner to keep customers’ loyalty.Serve as the VIPs go-to person for all networking issues.Visit existing accounts on a monthly basis in order to establish and maintain long-term business relations.Prepare legally compliant quotes and contracts in consultation with management. Show less

Senior Project Supervisor & Facility Manager – Call Center

• Oct 2019 - Present

Measure performance with key metrics such as call abandonment rates, call handling, time taken to answer calls, process accuracy, and quality, etc.Ensure conformity and adherence to a wide variety of policies and procedures. Serve as an intermediary between management and employees to ensure overall consistency. Ensure that employees understand their duties and closely monitor their performance on a regular basis to assess them and identify opportunities for improvement. Assist in the formulation of individual and team targets.Hire and onboard new employees.Anticipate escalations and handle unresolved complaints and critical issues. Ensure that the basic facilities (water, heating and cooling systems, etc.), are well-maintained and conclude contracts with services providers for functions such as cleaning, office maintenance, etc.Allocate office space according to the employees’ needs and ensure that they are properly accommodated. Manage budgets and ensure cost-efficiency.Oversee the renovation of the premises and other building projects and help with office relocations.Set up and enhance processes to improve everyday operations ranging from maintenance requests to room reservations.Deal with emergencies as they arise (Beirut explosion, etc.). Show less

Team Lead – Sales Support Manager // Renewal Specialist

• Feb 2014 - Sep 2019

Serves as the focal point between upper management and other employees. Leverage the sales cycle and establish a communication rhythm between all parties: distributors, partners, and customers. Engage distributors and partners when quoting and managing renewal orders. Represent Citrix at conferences, channel events, and customer organizations. Handle partner programs and deliver training sessions. Control cash bonus rebates. Organize weekly forecast calls with distributors and managed partners. Generate monthly forecast reports to reach revenue targets as set by the sales director. Monitor opportunities progression through pipeline reports. Qualify and manage all leads received from the marketing department. Follow up internally to bring deals to closure and sort out post-sales escalations. Work closely with Human Resources Department to interview, select and hire the ideal candidates. Focus on the staff's continuous improvement in accordance with the organization's policies and procedures and ensure they achieve high performance, organizational excellence, and personal satisfaction. Maintain open and transparent communications by conducting one-on-one meetings and making sure all requests are being properly handled by the team. Foster teamwork and unity among all members to fulfill our goals efficiently. Conduct monthly meetings to measure departmental productivity and discuss all business-related issues. Show less

Unit Manager

• Mar 2013 - Jan 2014

Operation and Onsite Technical Manager Operation and Onsite Technical Manager

Manager

• Jan 2011 - Mar 2013

Manager - CA Technical SupportArab Countries, North Africa & Pakistan

Support Availability Manager

• Jan 2008 - Mar 2011