Experience

North American Freight Group Inc

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operational Specialist

  • Jan 2021 - Present

  • Arranging transport of import and export FTL, LTL and courier shipments within and between Canada and USA • Negotiating rates with Carriers • Quoting Customers • Tracking shipments • Communicating shipment details with customers and agents • Submitting documents to Customs Brokers • Arranging local pickups and deliveries • Calculating revenue and costs on shipment files • Arranging transport of import and export FTL, LTL and courier shipments within and between Canada and USA • Negotiating rates with Carriers • Quoting Customers • Tracking shipments • Communicating shipment details with customers and agents • Submitting documents to Customs Brokers • Arranging local pickups and deliveries • Calculating revenue and costs on shipment files



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Transborder Coordinator

  • Oct 2013 - Jan 2021

  • Coordinate and perform operational functions of transporting commercial cargo via truck and air throughout the United States, Mexico and Canada • Review customer documentation in order to ensure efficient and hassle-free transportation of goods• Enters shipment data into the system AS400 such as, POD, updates, notes, in-bond etc.• Track/Traces freight movement via the system by contacting agents, airlines and stations. Plan, coordinate and monitor movement of all freight• Assist in resolving/closing customs or other governmental type of request or follow up with regards to department specific items.• Provide excellent and timely customer service by informing the client of the status of their shipment.• Provide routing options and quotes to our internal and external customers.• Creates IT and T&E Bonds for the shipments moving as INBOND in US and Mexico.• Prepared trailer ACE manifests for consignments passing through Canada to US border• Assist in the development and training of level 1 TRB ops and others if requested.



Livingston International

• Canada
• International Trade and Development
• 700 & Above Employee

• Transportation & Customer Service Supervisor

  • May 2007 - Dec 2010

  • Monitored service levels and intervene to prevent service failures in a timely fashion.• Collaborated with US and Canadian clients to ensure accurate delivery of services.• Coordinated with CBP (Custom and Border Protection - US Customs) and CBSA (Canada Border Services Agency- Canada Customs) for shipments and ACI (Advanced Commercial Information) manifest related issues.• Key contact for pilot project - Trans border Intermodal LTL Operating Process (CN Rail – CBSA Fort Frances) for leading Canadian Transport Company – Sept 2011.• Reviewed and amended working practices to ensure that all procedures adhere to company standards. • Dealt with all recruitment needs and employment issue of the department. Ensured the timely recruitment of new employees into business including pre-employment checks of applicant, initial job offer, offer letter and contracts etc.• Staff interviewing, training, planning, assigning, and directing work, appraising performances, rewarding and disciplining in addition to addressing complaints and non conformances.• Set up and maintained clients and staff database. • Prepared business volume forecasting and revenue reports for required time intervals. • Prepared monthly client Invoices and the upkeep of an accurate accounts filling system, Chased outstanding customer account. Resolution of invoice queries including credits. • Monthly/quarterly management accounts preparation.• Assisted Accounts Receivable Department with month-end accrual. • Designed and Implemented automated system processes after user acceptance testing.• Maintained and updated the procedural documents for ISO 2000-9001.