Experience

Expedient Staffing Solutions, Inc

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Call Center Representative (On Site NYC 311) DOF - Property Tax

  • Nov 2022 - Present

  • Use problem solving and communication skills to assist callers for NYC 311 property tax division.• Provide callers information on their property tax and any qualifying tax exemptions.• Redirect callers to the appropriate agencies to facilitate inquiries.

• Call Center Representative (On Site NYC 311) DOF - Parking

  • Jul 2022 - Nov 2022

  • Assist callers with parking tickets and camera violations. • Research solutions for callers on parking tickets and camera violations.

• Call Center Representative

  • Mar 2022 - Jul 2022

  Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with a wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs. Fill out service request complaints to appropriate agencies.• Answer 80 to 120 inbound calls per day in a fast-paced environment.• Provide excellent customer service while handling confidential information.• Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted.• Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes.• Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaint. Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Delivery Driver

  • Nov 2021 - Jan 2022

  • Following the best practices for safety, both on the road and while loading or unloading a truck. • Communicating with dispatchers, drivers and other team members to make deliveries. • Meeting delivery deadlines. • Loading and unloading cargo. • Tracking shipments and deliveries. • Obtaining client or customer signatures when needed. • Following the best practices for safety, both on the road and while loading or unloading a truck. • Communicating with dispatchers, drivers and other team members to make deliveries. • Meeting delivery deadlines. • Loading and unloading cargo. • Tracking shipments and deliveries. • Obtaining client or customer signatures when needed.



Malcom Distributors

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Delivery Driver

  • Jun 2020 - Nov 2021

  • Following the best practices for safety, both on the road and while loading or unloading a truck. • Communicating with dispatchers, drivers and other team members to make deliveries. • Meeting delivery deadlines. • Loading and unloading cargo. • Tracking shipments and deliveries. • Obtaining client or customer signatures when needed. • Following the best practices for safety, both on the road and while loading or unloading a truck. • Communicating with dispatchers, drivers and other team members to make deliveries. • Meeting delivery deadlines. • Loading and unloading cargo. • Tracking shipments and deliveries. • Obtaining client or customer signatures when needed.



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Store Associate

  • Oct 2017 - Mar 2020

  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues • Greeting customers. • Accurately perform cashier duties – handling cash, checks and credit card transactions with precision while following company policies and procedures. • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager. • Supporting opening and closing store activities, when needed. • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools. • Assisting pharmacy personnel when needed. Show less



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Oct 2016 - May 2017

  • Scanning items using a computerized scanner and entering item information into the computer system to update prices and inventory levels. • Accepting payment in cash, credit cards, or checks issued by other financial institutions. • Preparing invoices for customers using computer software applications. • Helping customers locate products using store maps and product listings. • Scanning items using a computerized scanner and entering item information into the computer system to update prices and inventory levels. • Accepting payment in cash, credit cards, or checks issued by other financial institutions. • Preparing invoices for customers using computer software applications. • Helping customers locate products using store maps and product listings.