Service Desk Engineer

• Apr 2022 - Present

Field IT Technician for DELL TECHNOLIGIES

• Nov 2021 - Apr 2022

Solving day to day Hardware and Software for laptops, Desktop and servers.  Working different offices and residential properties and provide best services to clients.  Analysing, evaluating and diagnosing very complex technical systems and network problems in a minimum period of time.  Providing expert level technical support for hardware and/or software products, interfacing with various personnel in the definition and resolution of problems.  Work will involve implementing new technologies and procedures and integration and configuration work and/ or responding to complex client problems covering a wide geographical area.  Tasks will need to be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided.  Co-ordinates between clients and vendors to ensure timely resolution of problems.  Provide a high degree of customer satisfaction in all work undertaken  Be part of an on call rota when required and commit to a reasonable amount of overtime.  Track and document problems by status utilising established problem tracking and reporting systems.  Support the Service Delivery Team in fulfilling management activities as delegated. These may include attending meetings, and performing support functions i.e. Develop and conduct on - the- job training and formal seminars. Show less

1st Line Support

• Nov 2017 - Nov 2021

Provide in-house networking infrastructure and user support for various administrative software packages.  Planned, assembled and installed computer systems in designated areas as per specifications. Troubleshooting PC’s, laptops and printers.  Maintained records of hardware issues, performance and supplies.  Provided network diagnostics, maintenance and repairs of IT infrastructure.  IOS upgrades, Installation/Patching of CAT 5 data connections.  Configured and commissioned networking equipment such as routers and switches.  Providing support to users. Administering the IT department’s policies and procedures as directed to assist with network cabling anywhere on site. To label all cables and to maintain an accurate and current record of this information.  Assisting the IT Manager with installation & migration of IT & network related infrastructure.  Maintained and organized numerous office files constantly updated the company’s contact and mailing lists  Monitored ongoing online sales via Ecommerce Website  Attending Meetings and organising them  Focus on Daily and upcoming task  Planning and Implementing Strategy  Communicate with Clients and evaluate their needs and Specifications  Managing Time Wisely  Settling Deadline and Meeting them  Technology Skills  Working on technical Support Show less