Experience

Brooklyn Defenders

• United States
• Legal Services
• 200 - 300 Employee

• Investigator Supervisor

  • Feb 2022 - Present

• Senior Investigator - Team Leader

  • Sep 2017 - Present



The Bronx Defenders

• United States
• Legal Services
• 200 - 300 Employee

• Investigator Intern

  • Jun 2015 - Aug 2015



Bronx Community College

• Criminal Justice Student

  • Aug 2013 - May 2015



FM Tax Services

• Executive Assistant

  • Jan 2014 - Apr 2014

  Greeted and provided customers with necessary information upon their arrival. Maintained customer confidence and protected operations by keeping information confidential. Produced information by transcribing, editing, inputting and formatting documents, letters, text and data. Served as a Spanish to English translator between the customer and the tax preparer. Greeted and provided customers with necessary information upon their arrival. Maintained customer confidence and protected operations by keeping information confidential. Produced information by transcribing, editing, inputting and formatting documents, letters, text and data. Served as a Spanish to English translator between the customer and the tax preparer.



TRICOM, S.A.

• Dominican Republic
• Telecommunications
• 100 - 200 Employee

• Sales Representative

  • Dec 2011 - Jul 2012

  Handled an average of 60 calls per day. Met monthly goals of time management within calls and customer satisfaction metrics. Provided excellent customer service by active listening to customers and providing effective solutions. Reached sales goals as an individual and as a part of the sales team. Completed voluntary customer service training to learn ways to enhance customer satisfaction. Handled an average of 60 calls per day. Met monthly goals of time management within calls and customer satisfaction metrics. Provided excellent customer service by active listening to customers and providing effective solutions. Reached sales goals as an individual and as a part of the sales team. Completed voluntary customer service training to learn ways to enhance customer satisfaction.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Jul 2010 - Oct 2011