Srinivas Nair
Salesforce Consultant at Belmar Consulting Group- Claim this Profile
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Bio
Credentials
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Salesforce Certified Administrator
SalesforceNov, 2018- Nov, 2024 -
HR + Finance with SAP S/4HANA Cloud and SAP SuccessFactors
SAPDec, 2016- Nov, 2024 -
Talent Management Best Practices with SAP SuccessFactors
SAPNov, 2016- Nov, 2024 -
An Introduction to SuccessFactors Solutions
SAPAug, 2016- Nov, 2024 -
Bloomberg Certification
BloombergAug, 2011- Nov, 2024 -
DELF - A1
Alliance Française de BombayJun, 2010- Nov, 2024
Experience
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Belmar Consulting Group
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Salesforce Consultant
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Jan 2021 - Present
Gather detailed business requirements by leading group sessions with clients.Solution design and configuration on the Salesforce.com platform.Produce various documents and project artifacts (including ERD’s, DFD’s, functional specifications, wireframes).Investigate documents and analyze key client organizational processes.Provide support in the form of scoping and estimation during the sales process.Work closely with a project manager to develop and monitor a detailed project plan.Develop and own the Salesforce solution being implemented for the client.Conduct product demonstrations and execute client training sessions.Be a trusted adviser to the client, understanding the clients end-to-end business and areas for future growth.Perform and organize ongoing support for customers such as report building, data quality, new integrations and third party app installation.
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Traction on Demand
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Canada
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IT Services and IT Consulting
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100 - 200 Employee
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Team Lead - Business Solutions Consultant
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Jun 2020 - Jan 2021
Lead a team of Consultants on the salesforce platform.Provide mentoring and career progression guidance for the team.Ensure team morale is maintained high and resolve any project / resourcing issues.Have regular touch points and act as first point of escalation for any issues in team / project.Work with the client on their business solution design process to understand and define functional project requirements.Gathering detailed business requirements by leading group sessions with clients.Map out client business processes current state and help to generate future state.Design and deliver training to clients.Solution design and configuration on the Salesforce.com platform.
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Business Solutions Consultant
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Aug 2018 - May 2020
Work with the client on their business solution design process to understand and define functional project requirements.Provide information to clients around best practices in the CRM, ERP and business process space.Map out client business processes current state and help to generate future state.Design and deliver training to clients.Help clients to drive user adoption of new technology.Gathering detailed business requirements by leading group sessions with clients.Solution design and configuration on the Salesforce.com platform
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BOMBARDIER
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Canada
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Senior Business Analyst
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Sep 2017 - Aug 2018
• Create new aftermarket service (Smart Services) and work with stakeholders to get it to market via cost analysis, creating value proposition, marketing plan and training. • Gather market intelligence, develop internal views on the key market trends influencing aftermarket business mix, and assisting in the formulation of strategic products and services as growth opportunities for the business.• Negotiate and finalize royalty model and agreement with Engine manufacturer to sell their aftermarket program to existing customer base.• Generate simplified dashboards from complex data using Microsoft Excel and Access for senior management providing visibility on key metrics on the Smart Services business performance.• Liaise with sales personnel daily to monitor sales activity and provide up-to-date information and proposals related to Smart Services, to facilitate sales of aircraft and aftermarket services.• Lead continuous process improvement of current service offerings by reviewing customer satisfaction and identifying pain points.• Review, revise and implement changes to Bombardier cost-per-flight-hour pricing for all Business Aircraft models by analyzing parts and labor usage against typical aircraft flight-hour utilization.• Monitor and track business issues potentially affecting in-service sales and create risk mitigation plans• Reviewing and present weekly reports and dashboards in Microsoft Power BI and provide exception management actions to drive service optimizations and profitability.
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Project Lead / Business Analyst - Performance & Deliverables Management - Customer Support - CSeries
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Jul 2013 - Sep 2017
• Responsible for overall CSeries Customer Support (CS) Governance (Schedule Management, Deliverables Management, Risk Management, Project Reviews, Program Reviews).• Accountable for monitoring schedule execution of different Customer Services Functions; owner of the overall CSeries Customer Services EPM Schedule holding individual schedule owners accountable for their schedule’s quality and accuracy.• Lead and train functional schedule owners and establish governance processes to ensure critical schedule adherence for CSeries CS deliverables for successful Entry into Service.• Identify Critical Deliverables for smooth Entry-Into-Service and ensure they meet the Program and Customer requirements.• Leading Risk Management of Critical Projects using Action Database and Risk Management Reports for Entry into Service• Design and Implement the tools and reports to be deployed within CSeries CS in order to track critical deliverables and dependencies for Entry Into Service.• Develop new standardized process for Task Validation Project with stakeholders’ buy-in and develop new KPIs to track project progress along with new tools and reporting to the Leadership team – Improved Quality from 20% to 72%.• Lead & Coordinate Task Validation Project Governance for Aircraft Maintenance Procedures and Return to Service Maintenance Procedures and also manage a project to validate all key Ground Support Equipment (GSE) required for the aircraft before Entry into Service.• Manage the project to have the Master Minimum Equipment List document approved by the transport authorities and delivered to customer prior to their first flight by communicating project progress and negotiating with stakeholders to solve roadblocks and ensure project scope, schedule & quality.• Create Business Requirement Document and Statement of Work by analyzing current and future states of business and processes by documenting business process flows in collaboration with cross functional stakeholders.
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Project / Process Co-ordinator - IT Infrastructure
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Sep 2012 - Jul 2013
• Collaborated with project management to provide expert coordination for 3 infrastructure teams; effectively communicated with team leads to define task priorities and create schedules to ensure end-goals met• Analyzed work processes and troubleshoots areas of difficulties; created effective solutions to best handle logistic problems• Facilitated open communication with team members; refined communication templates to enable time-effective and easy exchange of ideas between teams, leading to streamlined workflow• Collaborated with technical team and contractors to expedite project progress and prepare project status reports and documents for management• Schedule/attend meetings, document and communicate meeting minutes and deliverables and assist manager & team leads to define detailed tasks & validate estimates• Created Change Order Requests and communicate to all stakeholders for approval/informing of the change orders• Worked on a million-dollar plus project. Actively involved in Gating processes, creating Project Statements, creating and maintaining Project Plans in MS Project, tracking financials on a weekly basis along with reporting KPIs and other costs to ensure adhesion to budget stipulations with respect to Purchase Orders and Invoices.
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BlackBerry
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Canada
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Software Development
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700 & Above Employee
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Project Coordinator
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Jan 2012 - Aug 2012
• Accountable for maintaining project schedules and ensuring projects met defined quality metrics; instituted improvement in time management to better streamline workflow• As part of the PMO department, collaborated with 10 project managers to define project tasks and create viable plans to enable team to successfully reach end-goal within budget in MS Project and Enterprise Project Management (EPM)• Investigated optimal metrics and identified critical path of diverse projects using Acumen Fuse and MS Project, to ensure effective management of tasks and avoid project deadline delays and tracking project-specific deliverables.• Provided exceptional troubleshooting assistance; collaborated with project managers to amend schedules to facilitate production of quality results• Analyzed data requirements and supported team needs using EPM as an administrator and updated project dashboards• Participated in roll-out of new resource management tool PlanView; facilitated use of 3rd party application to revamp project management from excel spreadsheets to centralized database; resulted in significantly improved efficiency• Organized meetings and training sessions to educate staff and managers on tool use and how to allocate resources using the tool; ensured staff received knowledge.
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Vice President - Communications
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May 2011 - Apr 2012
Responsible of communicating all the news, upcoming events and deadline at JMSB to the MBA student community.In charge of keeping the records of all meetings of the MBA Society. Responsible of communicating all the news, upcoming events and deadline at JMSB to the MBA student community.In charge of keeping the records of all meetings of the MBA Society.
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Air Canada
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Canada
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Airlines and Aviation
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700 & Above Employee
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Student Marketing Consultant
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Sep 2011 - Dec 2011
Consulted Air Canada on a marketing project to increase the sales of one of their product/service. Consulted Air Canada on a marketing project to increase the sales of one of their product/service.
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STgenetics Canada
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Canada
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Dairy Product Manufacturing
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1 - 100 Employee
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Student Consultant
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Jan 2011 - Apr 2011
Identified an organizational behavioural / management problem in the company and gave recommendations and implementation methodology for the same as consultants from a business school. Identified an organizational behavioural / management problem in the company and gave recommendations and implementation methodology for the same as consultants from a business school.
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Technical Associate
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Jul 2008 - Jul 2010
• Planned and documented Test-Cases covering all possibilities of failure for many software applications.• Initiated and researched on the feasibility of Automation within the project.• Named innovation lead for team based on exceptional problem solving abilities and analyzed requirements of team to determine solutions to fulfill the requirements.• Performed effective project management tasks and quality checks of projects.• Designed and developed an innovative excel tool to assist the project manager in tracking the time sheet of the subordinates and create required reports.• Interacted and communicated directly with the client and acted as the first point of contact for the client. • Tested the software tools of the client company (AT&T) gaining knowledge of the working of the different aspects of the Telecommunication industry.
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Education
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2010 - 2012
John Molson School of Business
MBA, Management -
2004 - 2008
S.I.E.S Graduate school of Technology
Bachelors in Engineering, Computer Engineering -
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Fr. Agnel Multipurpose School
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