Product Operations Manager

• Mar 2023 - Present

Operations Analyst Team Lead

• Apr 2020 - Mar 2023

▪ Manage the daily operations of several clients.▪ Oversee the team of analysts that runs our outreach▪ Problem-solve and ensure all standards are met and exceeded▪ QA new products developed by the Technical Team

Operations Analyst

• Oct 2019 - Apr 2020

▪ Contribute to the daily operations of campaigns/outreach▪ Create dashboard presentations of performance metrics for clients▪ Prepare Reports and Analysis of data collected from outreach

Care Coordinator

• Feb 2019 - Oct 2019

Patient Operations Division▪ Proficiency in Intergy and Centricity▪ Upholding standards of service while maintaining HIPAA compliance▪ Facilitating appropriate delivery of health care services to clinic patients and insurance company members▪ Urging patients (in English, Armenian and Russian) to be seen for preventive screenings/exams/visits for which they are due▪ Scheduling patient appointments (in English, Armenian and Russian) with appropriate service providers▪ Updating expired specialist referrals for patients patients

Regional Program Manager

• Sep 2014 - Dec 2018

▪ Researched community needs and demands and initiated the establishment of the Yeghegnadzor Extension center in the region ▪ Acted as the first point of contact and an effective liaison for external inquiries to AUA ▪ Presented and explained AUA’s concept, practices and policies, enrollment guidelines, and general procedures ▪ Created and updated the center’s website and social media presence to successfully market and promote provided courses ▪ Provided certificate courses in English Language, Business Management, and Tourism/Hospitality to 600+ community members ▪ Planned and arranged presentations with local stakeholders to establish and maintain effective working relationships among community members and institutions ▪ Prepared monthly reports as well as organized and administered clerical duties such as data entry and filing systems

Project Coordinator

• Sep 1999 - 2018

▪ Managed a staff of 14+ project specialists with oversight of project plans, schedules, and budgets for development projects▪ Conceived, researched, developed, and implemented educational and developmental projects that directly benefited 320+ community members▪ Wrote grants and secured $5000 funding from the German Embassy to establish playground facilities to assist special needs students of the kindergarten▪ Secured $12750 funding from USAID through a Peace Corps partnership to create a community resource center for Vayots Dzor region▪ Cultivated a sustainable work environment through the management of stakeholders and donor communications, the creation of retraining programs for staff and community members, and the preparation of articles for Syunik’s quarterly newspaper

Project Coordinator/ Chief of Staff, Educational Projects

• 1999 - 2004

▪ Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures▪ Organized, attended, and participated in stakeholder meetings▪ Prepared necessary presentation materials for meetings▪ Ensured project deadlines are met▪ Determined project changes▪ Provided administrative support as needed, undertook project tasks as required▪ Developed project ideas and strategies▪ Assessed project risks and issues and provided solutions where applicable▪ Managed and monitored ongoing projects▪ Prepared project progress reports▪ Organized professional development activities for staff

Cross Culture Internship

• Oct 2015 - Dec 2015

The internship was funded by the Federal Foreign Office of Germany. During the internship: ▪ Participated in workshops ▪ Worked with different Desks in the House ▪ Prepared tasks and consulted with staff ▪ Prepared reports both for the sponsoring and housing organizations. The internship was funded by the Federal Foreign Office of Germany. During the internship: ▪ Participated in workshops ▪ Worked with different Desks in the House ▪ Prepared tasks and consulted with staff ▪ Prepared reports both for the sponsoring and housing organizations.

Secretary and Assistant to Dean

• Aug 2004 - Aug 2012

▪ Provided direct support for a $22000 annual budget and 75+ personnel management for the university ▪ Served as the primary contact for the Board Members’ Office, Academic Affairs, Administration and Finance, and Provost’s Office in addition to other university departments ▪ Created an efficient system for class schedule planning and wrote each session schedule for every department ▪ Provided direct support for a $22000 annual budget and 75+ personnel management for the university ▪ Served as the primary contact for the Board Members’ Office, Academic Affairs, Administration and Finance, and Provost’s Office in addition to other university departments ▪ Created an efficient system for class schedule planning and wrote each session schedule for every department

Leading Specilaist

• Nov 1998 - 2002

▪ Researched development plans for the Vayots Dzor Region and translated ongoing projects from English into Armenian for the County ▪ Recruited and analyzed data on the region’s economy and industries ▪ Organized meetings and seminars for regional stakeholders ▪ Researched development plans for the Vayots Dzor Region and translated ongoing projects from English into Armenian for the County ▪ Recruited and analyzed data on the region’s economy and industries ▪ Organized meetings and seminars for regional stakeholders

Cross-Cultural Trainer and Armenian Language Facilitator

• May 1999 - Aug 1999

▪ Helped newly arrived Peace Corps Volunteers (PCV) transition from America to Armenia during a 3-month pre-service training ▪ Taught over 22 PCVs about Armenian culture, cultural competency, and cross-cultural education ▪ Tutored over 22 PCVs in the Armenian Language ▪ Helped newly arrived Peace Corps Volunteers (PCV) transition from America to Armenia during a 3-month pre-service training ▪ Taught over 22 PCVs about Armenian culture, cultural competency, and cross-cultural education ▪ Tutored over 22 PCVs in the Armenian Language