Experience

Foppiani Shipping & Logistics

• Italy
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Manager Operation and Sales

  • Jan 2016 - Present

  Looking after all three companies at simultaneously. • Recommended shipping solutions to minimize cost or environmental impacts. • Selected shipment routes, based on nature of goods shipped, transit times, or security needs. • Determined efficient and cost-effective methods of moving goods. • Reserved necessary space on ships, aircraft, trains, or trucks. • Attend monthly meetings with the sales team to help identify areas of improvement between sales and the customer to increase revenue and shipment count. • Ensured all partners in the supply chain are working effectively and efficiently to ensure smooth operations. • Communicated effectively with clients and responding to their requirements. • Manage all client shipments which includes providing additional logistics support. • Communicate service issues to client and management with ability to resolve and follow through. • Assist in all other areas of operations as directed by management. • Customer service skills including the ability to recognize the needs of clients along with quick problem solving. Show less



Manilal Patel Group Bangladesh

• Freight Manager

  • Jul 2013 - Present

  • Leading the execution and coordination of the company's compliance functions and activities. • Introducing clarity and efficiency of process to existing operations. • Working closely with other departmental managers to make improvements to systems in order to correct any operational deficiencies. • Overseeing the training of new employees. • Maintaining a log of communications that are relevant to any compliance issues and Responding promptly to any failures.. • Address and resolve all customer concerns, and assist stuffs to resolve issues. • Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency. • Secure space by communicating with airlines and to follow-up until cargo handed over as per airlines regulation and time. • Ensure key customer needs and guide stuffs to follow SOP. • Ensured all partners in the supply chain are working effectively and efficiently to ensure smooth operations. • Generate reports (daily, weekly, and monthly). Sent to management and discuss if any issue. Show less



MP CARGO BANGLADESH LTD

• Logistics Coordinator

  • Aug 2009 - Jun 2013

  • Forward client-related service and quality issues to the right party for resolution. • Complete and oversee traffic and registration documents so transportation issues are reduced. • Communicate any delays due to weather or other emergencies to the appropriate party to maintain client satisfaction. • Resolve issues related to customer warehouses and related carriers. • Defined helpful metrics and measurements so results could be achieved in a timely manner. • Created shipment assignments for carriers based on client timelines. Show less