Experience

Cross Cultural Learner Centre

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Resettlement Worker

  • Aug 2022 - Present



Executive Aviation

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Supervisor

  • Apr 2019 - Present

  - Managed a team of 20+ counter service agents to oversee daily flights and customer experience - Ensured pre-flight duties are completed to government requirements - Completed airline billing requirements & reports to company standards - Track passenger counts and requirements per stakeholders’ instructions - Completed shift planning and management of flights and team to ensure safe and smooth operation of flights - Oversaw management of daily tasks at the airport to ensure processes are adhered to and all customer needs are met - Worked with airport and operation control centers to tend to and manage all operational disruptions or challenges - Conducted pre-flight meetings and briefs to discuss flight details and anticipate any potential roadblocks



ALDO Group

• Canada
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Feb 2016 - Mar 2019

  - Managed a team of 8 + sales associates at a high traffic retail store - Set and enforced policies in order to increase team productivity to ensure operational efficiency in order to meet daily, monthly, and yearly retail goals - Coached team on effective cross-selling and up-selling methods to increase the overall average purchase value - Tracked and reviewed team performance to evaluate overall store success to confirm all necessary KPIs are met - Planned and coordinated team shift schedules to ensure all high traffic periods are efficiently covered - Trained and mentored staff to handle challenging customer complaints with a calm and professional demeanor in order to provide excellent customer service - Worked one-on-one with employees to motivate and