NAIMANA LAMECK

Quality Analyst at Erolink Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Dar es-Salaam, Dar es Salaam, Tanzania, TZ

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Experience

  • Erolink Ltd
    • Tanzania
    • Human Resources Services
    • 1 - 100 Employee
    • Quality Analyst
      • Jun 2022 - Present

    • Management Information System Analyst
      • Jun 2021 - Jun 2022

      I went through a succession plan training at WFM / MIS department and also studied for a leadership and soft skills certificate

  • MultiChoice Group
    • South Africa
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Message (SMS) sender.
      • Jan 2020 - Jun 2022

      sending SMS to customers referring to the content and offers as well as preparing the daily report(s) of those customers we win back

    • Step team leader
      • Jan 2020 - Jun 2022

      a)Preparing customers who are qualified to get a step-up offer.b) to supervise my team in making sure that all customers are upgraded to their packages c) to prepare a daily report(s)

    • Offer escalator
      • Jan 2019 - Jun 2022

      How to sort customers cases

    • Retention Specialist
      • Jan 2018 - Jun 2022

      Customer service representative. Attained; Calling customers and score the best performance in Quality Analyst

Education

  • Ustawi
    Diploma of Business Administration - BBA., Business Administration and Management, General
    2014 - 2017

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