Experience

CWTSatoTravel

• United States
• Travel Arrangements
• 200 - 300 Employee

• Travel Counselor

  • Dec 2018 - Present

  Manage military and government travels.



Liberty Language Services

• United States
• Translation and Localization
• 1 - 100 Employee

• Freelance Medical Interpreter

  • Aug 2015 - Present

  Provides interpretation in-person ( or telephonic) and translation services for providers, patients and their families in critical, acute, routine or chronic medical situations.



Vida Charter School

• Business Operations Manager

  • Dec 2015 - Apr 2017

  Financial Management1. Manage annual financial audit, tax filings, and 990 filing with auditor.2. Oversee annual budget process with school leader.3. Act as liaison between school and business consulting firm to manage fiscal reporting, ensure completion of all federal, state, and local grant reporting, oversee accurate posting of all revenue and expenses, manage bank reconciliations, manage payroll responsibilities.4. Handle treasury management to maximize interest income.5. Support Executive Director with staff member pay scale determination. Operations & Logistics1. Oversee purchases and track all supplies, assets, inventories, and materials.2. Work in conjunction with Executive Director and/or technology consultant to plan, procure, implement, coordinate repair, and train staff on new technology.3. Manage all facilities issues including maintaining system to address facility needs, support long-term planning of room use, and completing all required facility reports and paperwork. Compliance & Reporting1. Manage all compliance responsibilities including PIMS, Title I-V, teacher certification, safety, fire drill, health, clearances, software, COBRA, student lottery, legally mandated staff training, legal issues.2. Assume responsibility for completion and oversight of all PIMS reporting requirements, deadlines, and schedule.3. Manage all school policies to ensure compliance with all applicable laws and establish documented procedures to ensure staff adherence to these policies. Other1. Work with the Board of Trustees’ Treasurer and the Finance Committee to ensure adequate and proper financial oversight and compliance.2. Attend monthly board meetings and provide the board with requested reports, data, information and business-related guidance in decision making1.3. Generate all requested reports and share with stakeholders, compile statistics, and analyze data with school leaders to drive decision making.



Federal Communications Commission

• United States
• Telecommunications
• 700 & Above Employee

• Information Specialist, Consumer and Governmental Affairs

  • Oct 2014 - Dec 2015

  Manage E-Support web requests.Conduct necessary research and logging consumer complaint cases.Work closely with Consumers’ advocates and liaisons to solve complex cases.Research, analyze and synthesize information to meet consumers’ requests.



LTD Management Company

• Night Auditor

  • 2007 - 2009

  Processed daily credit card transactions through a settlement processRecorded daily room occupancy and rate totalsRecorded revenue totals for cash, checks, and credit card transactionsGenerated automated accounting reports for the manager's reviewHandled 3rd party reservations and ensured proper processingSettled Corporate Accounts and generated reports to those entities for billing purposesRan the computer back-up systemsEnsured proper video monitoring for surveillance and processing



Renaissance Harborplace Hotel

• Front Office Agent

  • Mar 2005 - 2007

  Processed guest arrivals and departures, including all necessary paymentsHandled & coordinate room assignments and pre-arrivalsHandled guests' concerns efficientlyOffered referral for services and handled requests for informationAssisted with the check-in and check-out of groups and toursAssisted other departments as required



Renaissance Harborplace Hotel

• Concierge

  • 2004 - 2005

  Networked with local vendors for tickets, car rentals, and any other special needs of the hotel guests.Handled all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolved customer complaints; assisted customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions. Responded to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practicesAssured that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions were updated and current. Knew what activities were available in the city (theater, sports, concerts, shows, special exhibits, and sightseeing) and established close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.