Debt adviser

• Feb 2023 - Present

researching casesidentifying and discussing appropriate optionsproviding information and expert advicetalking with creditors and working out the best repayment planoffering support. compiling financial statements. reparing/distributing publicity materials and displays, attending meetings, taking the place of clients in court when asked to do so, liaising with other organisations when referring clients on.

Debt advice assistant

• Oct 2021 - Feb 2023

gateway assessor

• Apr 2021 - Oct 2021

Asessing customers’ problems by phone, via email or webchat, or face to faceIdentifying key information about the problem including time limits, key dates and any requirement for urgent advice or action Establishing what the customer wants. Most of information with welfare benefits, houseing, employment, family law and immigration issues. Assessing and agreeing the next step which needs to be taken taking into consideration the customer’s ability, the complexity of the problem and the service’s resourcesEnabling and empowering the customer to take the next stepsRecording information collected and given during gateway assessment onto thecase recording databaseIdentifying any discrimination and following the service’s procedures for dealing with discrimination issues Identifying appropriate cases for Research and Campaigns work and submitting evidence Keeping up to date with and working within relevant legislation, policies and procedures Working collaboratively and consulting with other colleagues involved in the advice work process Dealing with customers sensitively and with respect  Maintaining confidentiality about customers and their contact with the service Preparing for and attending supervision sessions and team meetings Show less

Administration

• Feb 2020 - Oct 2021

· Responsible in maintaining records and entering data on computer systems, handling correspondence and other documents, providing administrative support to the Advice and operation team. Completing satisfaction surveys with clients.· Welcoming clients who visit our service on drop-in sessions and for appointments, providing information Bureau service, answering the telephone and taking messages, organising the waiting area and maintaining supplies of leaflets.

Refugees settlement support worker

• Mar 2021 - Oct 2021

The Resettlement Support Worker is responsible for meeting newly arrived families at the airport, orientation of the local area and ensuring that the family is successfully resettled through the creation and delivery of strengths based whole family assessments. An intensive support package will be required, but will taper as households become more integrated into the local community. With a strong focus on employment and engage with partners in education, health and the Department of Work and Pensions to maximise the opportunities for the newly arriving familie. Involved in working in the community with Families and an ability to support a dispersed caseload. Help them to settle in uk with social welfare help. Have the ability to be self motivating, work under pressure and manage time effectively, prioritising different areas of work according to need. Data entry in Excel file and data entry to Advice Pro to make update our system. Show less

Customer Service Assistant

• Jan 2017 - Aug 2021

· Responsible in till, Customer services and Customer care. · Attending to customers in a timely manner and helping customers around the store to find their items. · Responsible in till, Customer services and Customer care. · Attending to customers in a timely manner and helping customers around the store to find their items.

Customer Service Sales Assistant

• Jan 2013 - Jun 2016

· Responsible in till, Customer services and Customer care. · Attending to customers in a timely manner and helping customers around the store to find their items. · Responsible in till, Customer services and Customer care. · Attending to customers in a timely manner and helping customers around the store to find their items.

Administrative Assistant and sales assistant

• Jul 2010 - Dec 2012

· Work as admin assistant, Responsible for price checking, handle all inquiries with my capacity, sometimes work in shop floor, Maintain office files, reports and other documents. · Also responsible for work in till, Customer care, Shelving and Organizes the products. · Work as admin assistant, Responsible for price checking, handle all inquiries with my capacity, sometimes work in shop floor, Maintain office files, reports and other documents. · Also responsible for work in till, Customer care, Shelving and Organizes the products.