Experience

Jaeger-LeCoultre

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Operations Coordinator

  • Feb 2018 - Present

  • Develop strong product knowledge in order to actively support the Markets • Ensure proper distribution of products to platforms and Markets via APO • Turnover follow-up by providing performance analysis per Market • Develop strong product knowledge in order to actively support the Markets • Ensure proper distribution of products to platforms and Markets via APO • Turnover follow-up by providing performance analysis per Market



Firmenich

• Switzerland
• Chemical Manufacturing
• 700 & Above Employee

• Strategic Account Coordinator

  • Jul 2013 - Sep 2017

  · Analyze demand planning and perform planning activities (100 productions/month)· Execute the ordering process and proactive customer support· Monitor B2B business strategy (8 VMI sites, 50 products)

• Customer Care Representative

  • Aug 2011 - Jun 2013

  · Ensure sales orders management into SAP for the Spanish market· Negotiate with the supply chain teams to prioritize productions (new launch, scent strip)· Central point of contact for claim, investigation and action

• Customer Planner

  • Jul 2010 - Jul 2011

  · Production planner and serve as Customer Service representative Intra group · Daily interaction with production, quality and transport departments to ensure flawless execution of sales orders processing, planning, fulfillment and shipment as well as customer satisfaction· Analyze long-term production plan and implement it according to policy and planning guidance

• Export and Customer agent

  • Apr 2008 - Jun 2010

  · Order management for customers based in Middle-East· Act as representative in front of Competent Authorities and Regulatory Affairs· Organize shipments and deliveries follow-up