Naim Fuad
Customer Service Representative at Klinify- Claim this Profile
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Bio
Credentials
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Mangtas Customer Service Specialist Certification
MangtasJun, 2023- Nov, 2024 -
Associate Fellowship (AFHEA)
UK Professional Standard Framework (PSF)Jul, 2022- Nov, 2024 -
IPC Certified Interconnect Designer (CID)
IPCFeb, 2020- Nov, 2024
Experience
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Klinify
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Singapore
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Hospitals and Health Care
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1 - 100 Employee
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Customer Service Representative
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Mar 2022 - Present
• Championed the day-to-day customer service operations, delivering exceptional service and support to customers, consistently exceeding expectations. • Created creative, informative, and engaging customer-oriented content, including product descriptions, email communications, and social media posts, that helped to strengthen customer relationships and promote brand loyalty. • Collaborated closely with the operations team to improve and automate the customer service process, leveraging innovative tools and technologies to streamline workflows and increase efficiency. • Managed and implemented organizational strategies on a day-to-day basis, ensuring all customer service activities aligned with broader company goals and objectives. • Maintained and updated documentation to improve writing skills, creating detailed manuals, training materials, and standard operating procedures that helped to improve the overall quality of customer service. Show less
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University of Nottingham Malaysia
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Education Management
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500 - 600 Employee
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Laboratory Technician
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Jul 2017 - Feb 2022
• Prepared laboratory equipment for students to conduct lab experiments, ensuring all instruments were calibrated, functional, and safe for use. • Assisted and closely monitored students conducting experiments, offering guidance and troubleshooting issues as needed to ensure successful completion of lab objectives. • Troubleshot and performed routine maintenance on equipment to minimize downtime and ensure optimal performance. • Designed and fabricated custom PCBs using industry-standard software and tools to support student projects, fostering creativity and innovation in the classroom. • Conducted engaging workshops on 3D design for 3D printing using AutoCAD, providing hands-on instruction and helping students develop valuable skills for the modern workplace. • Conducted workshops on PCB design using KiCAD, introducing students to the latest techniques and best practices in circuit board design. • Operated, repaired, and maintained 3D printers for students, ensuring machines were operational and well-maintained, and providing technical support as needed to students and faculty. Show less
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IKEA
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Netherlands
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Retail
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700 & Above Employee
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Customer Service Representative
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Oct 2011 - Oct 2013
• Handles and resolve customer enquiries and complaints, exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries. • Handles enquiries from both walk in and phone in IKEA customers and provide service recovery of IKEA's external contractors. • Follow up on Delivery when stocks arrived cases, No Stocks cases and manage Cash on Delivery cases and payment has not been collected • Check accuracy of purchase orders and hand it over to customers or home delivery team in merchandise pick up section • Record information, handle paper works and compile statistics, general housekeeping and other duties related to the job • Ensure that after-sales service is provided in positive and efficient manner. • Work with the department to ensure the department goals and action plans and implemented and follow up. • Record information accurately in the relevant systems so that the Department can use the data to make resulting analysis • Develops a strong knowledge of the delivery and assembly facilities and provide / promote to customer. Show less
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Education
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2014 - 2017
MARA High Skilled College (KKTM)
Diploma in Engineering Plant Process, Electrical
Community
