Information Technology Administrative Assistant

• Feb 2018 - Present

· Maintained e-mail security permissions and requests for shared mailboxes, distribution lists, user mailboxes, and user permissions within a Microsoft Office 365 environment. · Monitored, installed, and configured server hardware in a data center environment.· Performed weekly duties to import and export tape backups for critical University systems and managed the process to ship backup tapes to and from an offsite location to assist with disaster recovery efforts. · Provide tier 3 support for University systems using a ticketing system by completing, prioritizing, and coordinating the completion of user requests for University systems such as network file shares, Office 365, and Active Directory.· Complete projects such as hardware inventory, account security audits, and server infrastructure maintenance.