Experience

Array Behavioral Care

• United States
• Mental Health Care
• 100 - 200 Employee

• Licensing Coordinator

  • Aug 2021 - Present

  . Responsible for the completion of provider licensure applications for all current and onboarding clinicians. . Process paperwork and maintain a database of clinician training, education, licensing, and experience. . Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of Array. . Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively including workflows, escalations, and communication protocols. . Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email and regular interpersonal communication. Show less



Teladoc Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physician Licensing Supervisor

  • Jan 2021 - Aug 2021

  • Oversee the day-to-day Licensing activities including leading, coordinating, monitoring, and maintaining the Licensing process.• Developed and implemented licensing policies and procedures to help reduce overall TAT by 10% on application completion and licensure approval.• Coordinate the management of the expirables process to ensure all clinical provider licenses and certificates remain current, ensuring appropriate proper notification prior to expiration.• Created a standard operating procedure to ensure all license applications are full and complete to streamline processing time. Show less

• Physician Licensing Coordinator

  • Jun 2020 - Dec 2020

  • Oversight of licensing application process for MD’s/DO’s to meet aggressive internal deadlines• Collect, organize, track, and manage items requested by state boards, for multiple providers. Including, but not limited to, fingerprint cards/background checks, Jurisprudence exams, CE Courses, peer references, transcripts, supervision request, license verifications, employment affiliations, notarized forms, photos, Board certification, etc.• Perform follow-up calls with various state licensing Boards to obtain application status• Scanning, faxing, mailing, and populating multiple forms and documents• Manage data entry and status monitoring of pending, new, and expired licenses in credentialing software• Build and maintain business relationships with providers who are engaged in the licensing process• Build and maintain business relationships with the licensing contacts at each state medical board• Assist Provider Operations team with weekly licensure audits to ensure accuracy• Develop a system for managing state-by-state continuing education requirements and ensuring practitioner compliance• Research state licensing requirements, as needed• Manage and track licensing invoices, vouchers, and check requests• Assist Credentialing, Physician Recruitment and Provider Relations with other functions, as needed• Support special projects as needed Show less

• Physician Support Specialist

  • Jan 2020 - Jun 2020

  • Collaborate with clinicians to prioritize case management and demonstrate an appropriate sense of urgency through the case life.• Manage, organize and update relevant data using case management software.• Ensure Clear, accurate, concise and thorough case documentation in the case management system.• Provide regular case updates, escalates case information as needed.• Prepare physician referrals.• Provide exceptional service internal and external costumers included but not limited to clinicians and members.• Constant monitoring of incoming email and faxes.• Communicate with case team to assure timely follow up, records collections and delivery.• Ensure the highest quality and timelines for all outgoing reports and communication. • Support physicians case assignment. • Schedule member appointments with clinical staff as needed.• Conform with and abide by all regulations, policies, work procedures and instructions.• Participate in meetings and special project as needed. Show less

• Clinical Operations Support Team Leader

  • Jul 2018 - Dec 2019

  • Identified operational issues and devised goals and plans to address them• Assigned tasks to individuals and departments.• Divided tasks appropriately according to departments.• Monitored progress within each department toward goal attainment, utilizing measurable data in spreadsheet applications.• Support Leadership with daily operational functions, VIP members and complaints.• Maintain master schedule, schedule intake appointments for members with Associates Physicians and Nurse Member Advocates.• Ensure HIPAA compliance for all departmental filing and ensures task is completed in timely manner.• Complies with all applicable regulations (i.e HIPAA) Show less

• Clinical Operations Support Coordinator

  • Jun 2017 - Jun 2018

  • Gather information to determine member eligibility and appropriate course of action.• Document Key information clearly and consistently for every call using internal database, search for Experts based upon member needs.•Demonstrate empathy an actively listen to the member Extract relevant information from our Member for expedient service.• Ensure the highest quality and timeliness for all outgoing Best Doctors Reports and Documents.• Support Leadership with daily operational functions, VIP members and complaints.• Maintain master schedule, schedule intake appointments for members with Associates Physicians and Nurse Member Advocates.• Represent Teladoc to members and clients in a courteous and professional manner.• Provides members with detailed information related to billing questions.• Ensure HIPAA compliance for all departmental filing and ensures task is completed in timely manner. • Complies with all applicable regulations (i.e HIPAA)• Consider task for improved efficiency and provides management with process improvement recommendations. Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Production Supervisor

  • Jan 2016 - Jun 2017

  . Responsible for a production line and meeting department goals and standards on quality, yield, productivity, cost, and safety.. Responsible for the development and training of employees, working within the guidelines of the union contract and company policies as well as new hire evaluations.. Responsible for monitoring standards and indexes needed to control the area of responsibility.. Responsible for quick and timely feedback to supervisor on all exceptions in regard to productivity, downtime, quality, yield, cost, and safety.. Responsible for making sure all preventive maintenance is done on all equipment in the area of control and interfacing with immediate supervisor on all suggested changes that would make the job better, more profitable and safer.. Responsible for giving safety orientation and holding safety/ general meetings as required.. Responsible for the testing and developing techniques and processed on equipment as directed by the manager. Show less

• Manufacturing Assembler, line trainer, Team Leader

  • Jul 2015 - Dec 2015

  • Maintain written processes on coordinating all shipments.• Built Telescoping catheters.• Inspected catheters before packaging and shipments.• Focused highly on quality over quantity on the production of catheters.• Kept a harmonious relationship between first and second shift.• Tracked all information, communications, documents, materials and supplies for the production of the catheters.• Trained new employees on the process.