Lead Scrum Master

• Aug 2023 - Present

Orchestrating Scrum ceremonies and leading cross-functional collaboration to create an ever-evolving lean process that supports the team to deliver value to the client.

Project Delivery Manager

• Feb 2022 - Aug 2023

Junior Delivery Manager

• Jan 2021 - Feb 2022

Technology Project Manager

• Aug 2018 - Nov 2020

• As a Project Manager, I’ve worked together with the development team in building a new Order Calculator software to optimise time spent on the task and order accuracy and decrease food waste • Worked with a Kanban board to help visualise work and maximise efficiency with the team • Assisted the development team with the development plan, ensuring the prioritisation of key elements to deliver small pieces of working software to be reviewed with stakeholders regularly • Facilitated daily stand-ups and worked closely with the development team on creating testing and deployment plans • Managed stakeholders communication and expectations • Engaged with end-users and critical departments representatives in brainstorming workshops to gather requirements and write user stories • Led scheduled review meetings with key stakeholders to present progress and confirm the artefacts delivered and in planning are in line with the end success criteria. Show less

IT Restaurant Implementation Coordinator

• 2015 - 2018

• As a project coordinator, I was responsible for an initial site survey to approve the design and determine the layout of the POS, infrastructure and back of house hardware.• Managed the relationships between five key suppliers, regularly reviewing against contracts and keeping a friendly rapport in line with the business culture• Led a scheduled workflow and standards review with key stakeholders to understand new opportunities for improvement and reflect on past issues. • Producing and maintaining a strategy for new restaurants and refurbishments in line with the Nando’s Tech Strategy and collaborating with functions across the wider business to ensure all future considerations are met• Managing an improvements backlog and roadmap for this process, visible to key stakeholders including senior management and third-party suppliers• Responsible for the budget estimation and procurement of hardware and licenses for the entire year program. Show less

IT Service Desk Analyst

• Apr 2015 - Nov 2015

• Providing 1st line technical support, answering support queries via phone & email. • Remote administration and management of customer premises equipment. • To log & prioritise system & user support calls for the second line support team. • Carrying out user administration and set up. • Recording and actioning faults as reported on PC’s, servers, laptops and mobile. • Determining the nature of faults and the steps required to rectify it. • Creating and maintaining email profiles for users. • Closing the job when regular service is resumed. • Writing progress and statistical reports for supervisors and managers• Using remote control software tools to provide fault resolution and diagnosis.• Document and maintain Help Desk policies and procedures. Show less

Assistant Manager

• Mar 2013 - Apr 2015

Restaurant Supervisor

• Nov 2011 - Mar 2013

Customer Service

• Apr 2010 - Nov 2011

Store Manager

• Sep 2007 - Sep 2009