Experience

kaiser

• 1 - 100 Employee

• Project Manager I

  • Jun 2018 - Present

  • Support Business Operation Manager on team strategy development, continuous process and systems improvement in order to Maintain quality service by collecting, analyzing data, investigating issues, identifying problems, and recommending action to ensure business goals and compliance requirements are met.• New Hires: Selecting, interviewing, hiring, and training, responsible for all escalated issues. • Oversee payroll function, collecting employee time and payroll data, time adjustment, and submitting for approval.• Manage work flow and assign duties, responsibilities, and spans of authority to NTRA staff. • Conduct and audit monthly team performance reviews. • Produce monthly, quarterly regional reports and submitting them to regional managers. Show less

• Business Support Analyst II

  • Aug 2016 - Jun 2018

  • Collect and email monthly data reports to specific regions.• Acted as a mentor, trained new hires.• Participate as a project team member on new programs to ensure process and systems are aligned and provide feedback on any process improvement and efficiencies as needed.• Develop and sustain strong working relationships with team staff, internal, and external partners.

• Administrative Assistant III

  • Nov 2011 - Aug 2016

  • Provide general support to Business Operation Manager and Sr. Project Manager (team lead).Senior support staff: coach, lead, train staff on regional TR policies, system processes, and best practices.• Test new program procedures to identify point of failure, take corrective actions, to ensure process and systems are efficient. • Develop and sustain strong working relationships with team staff, internal, and external partners.• Provide customer service support for KP's Tuition Reimbursement using phone and email communications. • Review, approve, and process KP's Tuition Reimbursement applications based on regional TR policies. Create, maintain, and enter information into databases.• Identify opportunities for process improvement and make associated recommendations as appropriate.Participate as a project team member on new programs to ensure process and systems are aligned and provide feedback on any process improvement and efficiencies as needed.• Provide general support to Business Operation Manager and Sr. Project Manager (team lead).• Provide customer service support for KP's Tuition Reimbursement using phone and email communications. • Review, approve, and process KP's Tuition Reimbursement applications based on regional TR policies. Create, maintain, and enter information into databases.• Identify opportunities for process improvement and make associated recommendations as appropriate. Show less



Kaiser NTRA - Contractor

• Adminsitrative Assistant II

  • Sep 2009 - Nov 2011

  • Provide customer service support for KP's Tuition Reimbursement using phone and email communications. • Review, approve, and process KP's Tuition Reimbursement applications based on regional TR policies. • Identify opportunities for process improvement and make associated recommendations as appropriate. • Create, maintain, and enter information into databases. • Provide customer service support for KP's Tuition Reimbursement using phone and email communications. • Review, approve, and process KP's Tuition Reimbursement applications based on regional TR policies. • Identify opportunities for process improvement and make associated recommendations as appropriate. • Create, maintain, and enter information into databases.



H. Yao M.D

• United States
• Hospitals and Health Care

• Medical assistant/office coordinator

  • Jul 2008 - Sep 2009

  • Greet patients with check-ins and check-outs. • Obtain insurance authorization, referral verification, and co-pay collections. • Manage office phones and filing of patient records. • Appointment scheduling and follow-up. • Assist doctor with patient examinations. • Administer vitals and injections, manage Rx refills, and request lab results. • Greet patients with check-ins and check-outs. • Obtain insurance authorization, referral verification, and co-pay collections. • Manage office phones and filing of patient records. • Appointment scheduling and follow-up. • Assist doctor with patient examinations. • Administer vitals and injections, manage Rx refills, and request lab results.