Nahuel Videla
Customer Service Representative at MyForexFunds- Claim this Profile
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Inglés Limited working proficiency
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Alemán Elementary proficiency
Topline Score
Bio
Credentials
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Customer Service Foundations (2020)
LinkedInMar, 2023- Nov, 2024 -
Cómo gestionar mejor tu tiempo
LinkedInMay, 2021- Nov, 2024 -
Fundamentos del liderazgo
LinkedInMay, 2021- Nov, 2024 -
Getting Things Done. Organízate con eficacia
LinkedInMay, 2021- Nov, 2024 -
Mejora tu gestión de tiempo y productividad
LinkedInMay, 2021- Nov, 2024 -
Reuniones eficaces
LinkedInMay, 2021- Nov, 2024 -
Local SEO
Lynda.comJun, 2019- Nov, 2024 -
SEO Foundations
Lynda.comJun, 2019- Nov, 2024 -
Master Solidity and Smart Contracts - Blockchain Development
Udemy
Experience
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MyForexFunds
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Canada
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Financial Services
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500 - 600 Employee
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Customer Service Representative
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Mar 2023 - Present
• Respond to customer inquiries via email about technical support, including trading platforms, account management, and technical issues.• Resolve customer inquiries via online chat using Zendesk platform, ensuring high customer satisfaction and resolution rates.• Provide customers with information about account opening procedures, trading policies, and product offerings.• Collaborate with other teams within the organization, such as compliance and finance, to resolve customer issues efficiently and effectively.• Demonstrate a deep understanding of the financial industry, trading markets, and the company's products and services to provide accurate and helpful information to customers. Show less
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Foreign Exchange Trader
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Mar 2020 - Present
• Develop and implement trading strategies based on analysis of market trends and news events, using technical and fundamental analysis to identify profitable trades.• Monitor financial news and economic data to stay up-to-date on market conditions and identify potential trading opportunities.• Conduct risk assessments and manage risk effectively to minimize losses and maximize profits.Manage multiple trading accounts for clients, ensuring accurate record-keeping and reporting of trading activities and results.• Collaborate with clients to understand their investment goals and risk tolerance, and provide customized trading services to meet their needs.• Maintain up-to-date knowledge of financial regulations and compliance requirements to ensure adherence to industry standards and best practices. Show less
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FunQuest LLC
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United States
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Technology, Information and Internet
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Marketing Specialist
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Oct 2022 - Mar 2023
• Create and publish high-quality content across multiple social media platforms, including Instagram, YouTube, and TikTok, to drive engagement and brand awareness. • Develop and execute marketing campaigns with high effectiveness, leveraging social media, email marketing, and other channels to reach target audiences. • Analyze performance data and metrics to measure the effectiveness of campaigns and content, and adjust strategies as needed to improve results. • Collaborate with cross-functional teams, including creative, PR, and product teams, to ensure brand consistency and alignment with overall marketing strategy. • Manage social media accounts, including content creation, community management, and influencer partnerships, to foster engagement and build brand affinity. • Stay up-to-date on trends in social media, content marketing, and digital advertising to continuously improve strategies and tactics. Show less
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Forex Club
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Ukraine
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Financial Services
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200 - 300 Employee
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Customer Service Representative
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Jan 2022 - Oct 2022
• Strong knowledge of financial markets and investment strategies, with experience in advising clients on asset allocation, risk management, and portfolio optimization. • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients. • Proficiency in technical aspects of cryptocurrency and fiat money transactions, including blockchain technology and payment gateways. • Experience managing social media groups and providing financial advice and signals to members. Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively. • Familiarity with customer relationship management (CRM) tools, such as Salesforce, to manage client interactions and accounts. Show less
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Fedele & Associates
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Ciudad de Buenos Aires
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Assistant Lawyer
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Jan 2021 - Mar 2022
Administrative assistant, procurator Administrative assistant, procurator
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MRM
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United States
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Advertising Services
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700 & Above Employee
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Sr Content Analyst
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Oct 2017 - Jan 2021
• Worked on the agency project for MasterCard, updating their website across multiple markets including Argentina, Mexico, and other Latin American countries.• Collaborated with cross-functional teams, including designers, developers, and project managers, to ensure the timely delivery of high-quality content that meets the client's needs and expectations.• Updated General Motors' websites, including Buick, Cadillac, and GMC, ensuring the content is accurate, up-to-date, and optimized for search engines.• Conducted Google Analytics and Tagging Plan for Chevrolet USA, analyzing website traffic, user behavior, and other key performance indicators to inform content and marketing strategies.• Conducted thorough content audits and gap analyses to identify areas for improvement and optimize website content for search engines and user experience.• Monitored and reported on website performance using web analytics tools such as Google Analytics and Adobe Analytics, providing actionable insights to clients and internal teams.• Ensured compliance with client and industry standards, including accessibility, legal, and regulatory requirements. Show less
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Jr. Content Analyst
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Sep 2014 - Oct 2017
Luxury Brands for General Motors: GMC, Cadillac, Buick platform CQ5 & Qa testingLead in Google Analytics for General Motors Worldwide.Platform CQ5/Jira Hotels Las Vegas/Venetian Macao/Sands Macao/Cotai Strip Macao USA & Asia. Buick, Cadillac, Chevy USA Luxury Brands.
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Miramonte & Associates
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Capital Federal
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Administrative assistant
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Sep 2011 - Oct 2013
Bejerman System. AFIP REGISTRATION and CANCELLATION, banks, deposits, finance companies. Follow-up of 100 branches of the company DIA S.A Bejerman System. AFIP REGISTRATION and CANCELLATION, banks, deposits, finance companies. Follow-up of 100 branches of the company DIA S.A
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Education
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2020 - 2023
Golden Traders Academy
Chief Operating Trader -
2017 - 2019
INARTEC
Sound Technician, Music Technology
Community
