Experience

TELUS International Romania

• Romania
• Business Consulting and Services
• 100 - 200 Employee

• Social Media Ambassador

  • Jul 2023 - Present

  +Write through the official social networks of the company (Facebook, Instagram and Twitter) complying with the standards required to make responses through this medium.+Respond to users general queries of the platform in English and Spanish.+Investigate cases that are reported by social networks and ensure that the agent in charge of the case is doing the job according to company policies.+Reassign the case to a new agent in case the proper steps are not being followed.+Create cases and assign them to an agent of the appropriate department in case there is no case created in our system. Show less

• Support Ambasador CE / R1 / R2

  • Sep 2022 - Jul 2023

  *Solve cases for different departments, each one with higher complexity (CE, R1, R2).*Resolve inquiries by call, message and email.*Educate users on how to correctly use the platform.*Investigate each particular case and help the user with the particular problem they are having.*Answer queries and help users according to the parameters and policies of the company.*Explain to users the policies that apply in each particular situation.*Take decisions on violations of user policies and apply them properly in each account.*Taking losses in the form of coupons, refunds or reimbursement depending on the situation.*Respecting the work schedule, consistent, punctual and professional, observing the relevant health and safety procedures.*** Achievements ****Best Agent on the team for 11 uninterrupted months.*Best Agent Community Education Spanish (Highest LS and NPC November).*Best Agent Resolutions 1 Spanish (Highest SPD May).*Best Agent Resolutions 2 Spanish (Highest LS and NPC June). Show less



IGT Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sales And Service Agent

  • May 2022 - Aug 2022

  *Calling vacation home owners to offer them our services. *Maintain a daily and orderly agenda of the day. *Resolve objections that the interested party may have in order to capture their interest and be able to close the sale. *To have meetings with my supervisor to solve any inconveniences that the interested parties may have and to be able to offer them a solution. *Excellent verbal communation, cordial and friendly treatment with each of the customers and all kinds of situations. *To make price estimates, fill put forms with information of contacts and properties. *To arrange new calls with the interested parties to be able to continue with the steps of the contracts and to offer them all the necessary information. *Self-demanding work, control under pressure, team work. *Making calls generally in Spain but also making calls to other countries and communicating in English. *To carry out meetings to explain the individual progress regarding the state of the contracts that is taking place throughout the month. Show less



Autónomo

• Retail
• 100 - 200 Employee

• Freelancer Computer Repair Technician

  • Dec 2017 - Aug 2022

  I worked as a PC repair technician privately since I finished my studies at UTN, some of my usual tasks were: *Desktop and laptop repair. *Virus and malware cleaning. *Assembly of new computers. *Internal and external cleaning. *Price quotations. * Software installation according to customer demands. * Troubleshooting with different softwares. * Extensive knowledge in hardware and software. I worked as a PC repair technician privately since I finished my studies at UTN, some of my usual tasks were: *Desktop and laptop repair. *Virus and malware cleaning. *Assembly of new computers. *Internal and external cleaning. *Price quotations. * Software installation according to customer demands. * Troubleshooting with different softwares. * Extensive knowledge in hardware and software.



Atento en Argentina

• Argentina
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales And Service Agent

  • May 2019 - Jan 2022

  My main responsabilities were: * Contacting interested parties and carry put an attractive presentation of the service in order to close sales. * Email editting and costumization in accordance with the quality requirements of the university (Our client). * Training new hires * Help Desk assitance to colleagues. * Assisting the supervisor in tasks related to the managing of the team. * Creating training materials. * Making outbound calls and answering customer emails. * Identify and escalate problems to the supervisor. * Manage and resolve customer complains. * Complete call logs and reports. * Recognize, document and inform the management team of customer call trends. Show less



Smartmatic

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Data Entry Clerk

  • Oct 2019 - Oct 2019

  For the 2019 Argentinian Presidential Election I was one of the people selected for the registration process of the votes. My main tasks were uploading information of the votes made in the different provinces of the country with the best effectiveness and speed posible during a drill and also on the day of the presidential election itself. For the 2019 Argentinian Presidential Election I was one of the people selected for the registration process of the votes. My main tasks were uploading information of the votes made in the different provinces of the country with the best effectiveness and speed posible during a drill and also on the day of the presidential election itself.



Dietetica "Naturisimo"

• Shop Assistant

  • Jan 2018 - Apr 2019

  * Stock control. * Assisting the distributors. * Ordering and displaying the products in the store. * Assiting the costumers when needed. * Stock control. * Assisting the distributors. * Ordering and displaying the products in the store. * Assiting the costumers when needed.



Maxi Kiosco "Pepe Neto"

• Shop Assistant

  • Apr 2016 - Nov 2017

  * Stock control. * Assisting the distributors. * Ordering and displaying the products in the store. * Assiting the costumers when needed. * Stock control. * Assisting the distributors. * Ordering and displaying the products in the store. * Assiting the costumers when needed.



Farmacia SAID

• Pharmacist Assistant

  • May 2015 - Feb 2016

  * Stock control. * Assisting the distributors. * Ordering and displaying the products in the store. * Assiting the costumers when needed. * Stock control. * Assisting the distributors. * Ordering and displaying the products in the store. * Assiting the costumers when needed.