Experience

CC Recruitment Limited

• New Zealand
• Staffing and Recruiting
• 1 - 100 Employee

• Sales Account Manager

  • Sep 2022 - Present



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Manager

  • Dec 2019 - Sep 2022

  • Responsible for coordinating daily customer service operations, ensuring complete customer satisfaction through an excellent relationship. • Deal effectively with customer complaints, and find simple solutions to resolve problems, ensuring a positive relationship between the customer and the company. • Analyse consumer behaviour to adjust product layout, identifying growth opportunities. • Plan and implement strategies to attract customers and increase sales. • Make purchases and monitor inventory, also maintain effective replenishment of goods. • Ensure the work team's motivation through participatory leadership by evaluating results and giving positive feedback. • Prepare management reports to assist in internal controls and decision-making processes. • Perform general administrative activities, such as managing documents and information, updating data into the system, managing budgets, and updating financial records. KEY ACHIEVEMENTS: • Due to my performance and professionalism, I became a Multi-Site Manager, managing two stores in the city. • After incorporating the company's culture and values and setting daily goals, I built a consistent team of 7 motivated employees who deliver high-quality work every day. • The store I managed in the late 2020s and 2021s exceeded all established sales targets. • After developing and implementing action plans to achieve excellence in customer service, I reached the highest metric established by the company to quality customer satisfaction. Show less



Locatelli Advogados

• Brazil
• Legal Services
• 1 - 100 Employee

• Lawyer

  • Aug 2015 - Jun 2019

  • Accountable for ensuring complete customer satisfaction through excellent service. • Responsible for advising and representing clients in courts, government agencies, and private legal matters. • Communicate with clients, colleagues, judges, and others involved in the case. • Conduct research and analysis of legal problems. • Interpret laws, rulings, and regulations for individuals and businesses. • Perform due diligence to report process reports to auditing companies. KEY ACHIEVEMENTS: • I started my activities in the company as an intern performing administrative activities. Due to my performance and dedication, I was promoted to the Lawyer position. Show less



LAB CLASSE

• São Paulo, Brazil

• Administrative Assistant

  • Jun 2014 - Jul 2015

  • Accountable for ensuring excellent customer service. • Organize and maintain medical and audit records, document processes, organize files, update data into the system. • Add forms and documentation to the medical record as needed, • Maintain professional relationships with the laboratory and outsourced physicians. • Monitor laboratory results and diagnoses performed by physicians. • Accountable for ensuring excellent customer service. • Organize and maintain medical and audit records, document processes, organize files, update data into the system. • Add forms and documentation to the medical record as needed, • Maintain professional relationships with the laboratory and outsourced physicians. • Monitor laboratory results and diagnoses performed by physicians.