Nahomi Peñaloza
Front Desk Supervisor at Hilton Garden Inn Cancun Airport- Claim this Profile
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Spanish Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Valeria Martínez
Nahomi es una persona profesional, coherente y honesta en su desempeño. Mientras trabajé con ella, tenía la tranquilidad que sus actividades se concretarían sin falta y con especial cuidado en cada una. Compañerismo, profesional y responsabilidad son las palabras que uso para describir el trabajo de Nahomi.
Tarlochan Kataria
Ms. Nahomi Peñaloza is the most enthusiastic person I have ever worked with. She was a great asset to my company. She worked about a year for Hampton Inn & Suites, Corsicana TX and was promoted after couple to months to GM. She always provides immediate solutions at a great value. Nahomi is very dedicated to her employees, clients, management and never disappoints to anyone. She is very dependable person I know! I would and do recommend Nahomi Peñaloza every chance I get.
Valeria Martínez
Nahomi es una persona profesional, coherente y honesta en su desempeño. Mientras trabajé con ella, tenía la tranquilidad que sus actividades se concretarían sin falta y con especial cuidado en cada una. Compañerismo, profesional y responsabilidad son las palabras que uso para describir el trabajo de Nahomi.
Tarlochan Kataria
Ms. Nahomi Peñaloza is the most enthusiastic person I have ever worked with. She was a great asset to my company. She worked about a year for Hampton Inn & Suites, Corsicana TX and was promoted after couple to months to GM. She always provides immediate solutions at a great value. Nahomi is very dedicated to her employees, clients, management and never disappoints to anyone. She is very dependable person I know! I would and do recommend Nahomi Peñaloza every chance I get.
Valeria Martínez
Nahomi es una persona profesional, coherente y honesta en su desempeño. Mientras trabajé con ella, tenía la tranquilidad que sus actividades se concretarían sin falta y con especial cuidado en cada una. Compañerismo, profesional y responsabilidad son las palabras que uso para describir el trabajo de Nahomi.
Tarlochan Kataria
Ms. Nahomi Peñaloza is the most enthusiastic person I have ever worked with. She was a great asset to my company. She worked about a year for Hampton Inn & Suites, Corsicana TX and was promoted after couple to months to GM. She always provides immediate solutions at a great value. Nahomi is very dedicated to her employees, clients, management and never disappoints to anyone. She is very dependable person I know! I would and do recommend Nahomi Peñaloza every chance I get.
Valeria Martínez
Nahomi es una persona profesional, coherente y honesta en su desempeño. Mientras trabajé con ella, tenía la tranquilidad que sus actividades se concretarían sin falta y con especial cuidado en cada una. Compañerismo, profesional y responsabilidad son las palabras que uso para describir el trabajo de Nahomi.
Tarlochan Kataria
Ms. Nahomi Peñaloza is the most enthusiastic person I have ever worked with. She was a great asset to my company. She worked about a year for Hampton Inn & Suites, Corsicana TX and was promoted after couple to months to GM. She always provides immediate solutions at a great value. Nahomi is very dedicated to her employees, clients, management and never disappoints to anyone. She is very dependable person I know! I would and do recommend Nahomi Peñaloza every chance I get.
Credentials
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Fred Kofman on Managing Conflict
LinkedInOct, 2023- Nov, 2024 -
Cómo desarrollar la inteligencia emocional
LinkedInJul, 2023- Nov, 2024 -
Liderazgo y trabajo en equipo
LinkedInJul, 2023- Nov, 2024 -
Food Handling
CORSICANA NAVARRO COUNTY HEALTH DEPARTMENTNov, 2020- Nov, 2024 -
Standard First Aid, CPR and AED
American Academy of CPR and First Aid Inc.Nov, 2020- Nov, 2024
Experience
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Hilton Garden Inn Cancun Airport
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Mexico
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Hospitality
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1 - 100 Employee
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Front Desk Supervisor
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Aug 2022 - Present
▪︎ Among my responsibilities include supervising Front Desk and Bellboy operations, managing guest complaints and inquiries, departamental scheduling, payroll, managing departmental email communications, employee training, departmental cost budgeting, issuing tax invoices, placing orders and managing Birchstreet PO's for sweet shop, group master set-up and account balancing, maintaining extranets up to date, following up with Guest Assistance cases, encouraging the team to fulfill monthly HH enrollments goal, following up with open house accounts, managing check-ins and check-outs, etc. Show less
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Hampton Inn Addison
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Addison, Texas, United States
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Front Desk Agent
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Aug 2021 - Jan 2022
▪︎ Contributed to improve Front Desk’s procedures by implementing a more effective auditing process to identify and avoid errors in reservations. ▪︎ Responsibilities included: managing reservations, answering calls, managing check-ins and check-outs, cashiering, night audit, daily revenue reconciliation, A/R, evidence gathering for credit card disputes follow-ups, etc. ▪︎ Contributed to improve Front Desk’s procedures by implementing a more effective auditing process to identify and avoid errors in reservations. ▪︎ Responsibilities included: managing reservations, answering calls, managing check-ins and check-outs, cashiering, night audit, daily revenue reconciliation, A/R, evidence gathering for credit card disputes follow-ups, etc.
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Hampton Inn Suites-Corsicana
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United States
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Hospitality
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General Manager
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Sep 2020 - Mar 2021
• Oversaw the overall hotel operations, and assigned daily work to all departments to maximize productivity. • Responsibilities spanned activities of various departments: monitoring employees' performance, departmental scheduling, employee time tracking, employee onboarding & training, inventory, room inspections, A/R, credit card disputes follow-up, managing groups, executing contracts, applying guest service recovery procedures, etc. • Boosted a 15% growth in hotel performance metrics by implementing action plans and policies that maximized guest satisfaction and hotel operations. • Developed a comprehensive and effective training program and delivered it to over 20 front desk agents. Show less
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Front Desk Agent
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May 2020 - Sep 2020
• Welcomed guests warmly and provided an outstanding service by accommodating every special guest need with enthusiasm and poise to ensure 100% guest satisfaction. • Diligently performed Front Desk duties: assigning rooms, managing check-ins and check-outs, answering calls, managing reservations, preparing folios and room keys, cashiering, bucket check, night audit, etc.
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Holiday Inn Express & Suites Corsicana TX
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Hospitality
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Front Desk Agent / Dual Manager
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May 2020 - Dec 2020
▪︎ Covered Front Desk as needed and temporarily served as dual manager for Hampton Inn and Holiday Inn ▪︎ Responsibilities included: managing reservations, answering calls, managing check-ins and check-outs, cashiering, bucket check, hiring and training employees, assigning rooms to housekeepers, inspecting rooms, creating maintenance work orders, executing contracts, A/R, etc. ▪︎ Covered Front Desk as needed and temporarily served as dual manager for Hampton Inn and Holiday Inn ▪︎ Responsibilities included: managing reservations, answering calls, managing check-ins and check-outs, cashiering, bucket check, hiring and training employees, assigning rooms to housekeepers, inspecting rooms, creating maintenance work orders, executing contracts, A/R, etc.
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Navarro College
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United States
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Higher Education
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300 - 400 Employee
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Administrative Assistant
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Nov 2018 - Aug 2020
• Responsibilities included welcoming visitors, scheduling appointments, managing textbook inventory, executing textbook loan agreements, tracking purchase orders, answering calls, managing confidential information to update various databases, and helping the career coach in evaluating applications for the child care assistance, transportation, and textbook loan programs. • Responsibilities included welcoming visitors, scheduling appointments, managing textbook inventory, executing textbook loan agreements, tracking purchase orders, answering calls, managing confidential information to update various databases, and helping the career coach in evaluating applications for the child care assistance, transportation, and textbook loan programs.
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Crowne Plaza Hotel Toluca Lancaster
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Mexico
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Hospitality
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1 - 100 Employee
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Sales Intern
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Feb 2017 - Nov 2017
• Maintained an 80% success rate in negotiation of event proposals • Promoted hotel rates and facilities via telemarketing, and created flyers for client prospecting • Prospected customers from different target markets and suppliers for events • Followed up 100% of RFPs through Meeting Broker, and requested customer reviews through Unifocus • Executed banquet event orders, meeting room contracts, and group block agreements • Maintained an 80% success rate in negotiation of event proposals • Promoted hotel rates and facilities via telemarketing, and created flyers for client prospecting • Prospected customers from different target markets and suppliers for events • Followed up 100% of RFPs through Meeting Broker, and requested customer reviews through Unifocus • Executed banquet event orders, meeting room contracts, and group block agreements
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Education
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2020 - 2021
The University of Texas at Dallas
Bachelor's degree, Global Business -
2018 - 2020
Navarro College
Associate of Science - AS, Business -
2014 - 2017
CBT Dr. Ezequiel Capistran Mexico
Technical Career, Business Administration/Management
Community
