Experience

Avenues Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• Senior Sales Consultant

  • Feb 2021 - Present

  • Building strong client relationships to maintain old Clients and acquire new customers • Assisting clients to make property-purchasing decisions. • Finding clients in need of consultancy services through cold-calling, advertising, and business presentations. • Analyzing market trends and demographics to identify the most sought-after and profitable areas. • Communicating clearly so that clients understand the information you’re presenting and their options • Negotiating effectively in order to work out potential problems that would cause a deal to collapse • Exhibiting math aptitude to handle and explain financial situations. Show less



Smart Gym Porto Branch

• Health, Wellness & Fitness
• 1 - 100 Employee

• Branch Manager

  • Dec 2019 - Feb 2021

  Overall responsibility of the rec and sales and trainers and housekeeping teams • Make sure the reception and sales team handling all the customers transactions and complains for the new and old memberships and make random calls for all the old and new members to make sure that they are getting service they needed • Monitor and Process all transactions and income is right • Monitor all the trainers work as the private training session or free sessions are effective for the client. • Coordination with Accounts Department (accounting- HR – purchasing- audit) • MIS (Attendance, Other Daily reports) • Handling all the complains face to face or by phone or mail. Audit and finalize all the commission for sales and trainers. Show less



VFS Global

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Vac Manager

  • Dec 2018 - Jul 2019

  • Overall responsibility of the team that he/she will be handling pertaining to operations. • Assign the duties and manage staff as per the agreed roster. • Monitor and Process applications and meeting the SLA’s. • Security related issues to be reported as per company policy. • Training and implementation of new processes. • Coordination with Accounts Department. • Ensuring compliance to prescribed systems as per the defined SLAs. • MIS (Attendance, Other Daily reports, Biometrics, etc.) • Adherence to SOPs. • Manage the company reputation with mission and clients. Show less



VFS TasHeel International

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Operation Supervisor

  • Apr 2018 - Dec 2018

• Operation Team leader

  • Dec 2014 - Mar 2018

  • To have up to date information on visa regulations and fees.• Customer satisfaction: Handle queries and escalations, ensuring accurate information is given to the customer about the services, fees and process.• Adherence to SOP’s (Attendance, punctuality, Discipline, Uniform adherence, Follows policies, Shows integrity) for self and team.• Support effective implementation of change in process when identified. • Maintaining and updating all reports \ logs accurate.• To follow fundamental checks during processing.• Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics Company etc.• Handling of cash & bank related transactions if assigned.• Ensure any mistakes identified in the application submitted, is rectified before the passport is sent to the consulate. • Managing team especially new members and make a beneficial training to all team member.• Set with all team members every single month to discuss the KPI’s and performance on otherwise the final year performance discussion (Appraisal). • Handling customer/applicant queries personally or via email, telephone(Working on Applicant Query for all Egypt branches).• Accuracy of audit reports : Passport reconciliation report and Enjaz Report (Working on reconciliation, correction and monthly analysis for all transactions to all Egypt branches). Show less

• CEE ( Customer Experience Expert )

  • Feb 2014 - Nov 2014

  • Analyzing customer interactions, serving customers, collecting documents and audit them data entry on systems like Opsys date entry system and q system, sales on some services handling cash at the end of the day supporting other brands in our company.• Maintain customer satisfaction at more than 100% (consulate & applicants)• Document check and accurate data check by Reviewing and validating the documents received and making sure it is correct as per the embassy policies and regulations.• Quality of applications Ensure 100% accuracy, Ensure adherence to the process in order to reduce the number of reprocesses.• Entry of documents, records and applications. Show less