Experience

CPAWS · SNAP Canada

• Canada
• Environmental Services
• 1 - 100 Employee

• Data and Gift Processing Associate

  • Jun 2023 - Present



Padma Bank Limited

• Bangladesh
• Banking
• 200 - 300 Employee

• Assistant Officer

  • Apr 2019 - Dec 2019



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Nov 2014 - Nov 2017

  Create a legendary customer experience at every interaction, greet and engage customers in a range of conversations, and look for ways to contribute to on-going improvement of the overall customer experience by living our Customer Experience Promise. Take ownership of each interaction to ensure customer's needs are met; Take ownership of customer & partner concerns by following the 'Delivering Legendary Problem Resolution' Framework. Respond quickly, do the right thing for our customers and address root cause. Maintain exceptional understanding of product and service features/benefits while completing financial transactions Respond to inbound calls within department's service level agreements. Contribute to the achievement of business objectives by meeting all individual time based metrics. Contribute to the achievement of business objectives by meeting all team time based metrics. Provide payouts and balances to customers and authorized third parties (i.e. dealers, banks, etc.) Update customer's personal information on their files (i.e. address, place of employment, banking etc.). Adhere to authentication guidelines to accurately identify all callers by closely following the authentication grid and escalation procedures. Contribute to the success of the business and Customer Service department through personal efforts to enhance own knowledge and skills; assist others in achieving common goals and objectives and maintaining a respectful, positive work environment. Actively participate in performance management process. Show less



ICE - International Currency Exchange

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Teller

  • Jan 2014 - Nov 2014



Kay Telecommunications Ltd

• Bangladesh

• Account Manager (International Carrier Services)

  • Oct 2012 - Apr 2013

  Job Responsibilities: • Identify potential carriers to form bilateral relationship to carry outbound traffic. • Coordinating initial emails and sales call to new and potential carriers. • Initiate reciprocal agreement with carriers for both way traffic termination. • Continuous client traffic monitoring to identify potentials for business expansion with individual clients. • Customers complain handling and coordinating with billing and technical to solve the issues. • Follow-up with existing customers to ensure continuous services from them. • Analyze the potential of current customers and grow them accordingly. • Monitoring customer usage and credit limit to ensure timely delivery of service. • Attend meeting with different carrier to provide company introduction and also discuss to develop mutual business benefits. • Represent Kay Telecom in different events and carry on the different event management activities. • Co-ordinate with other departments (i.e. Technical, Billing and Finance) to maintain smooth operation. • Update traffic observation report on daily basis and also update carrier’s profile time to time. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2005 - Aug 2005