NAHIDA MALIK
Senior Credit Controller at John E Fells & Sons Ltd- Claim this Profile
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Bio
Andrew McLean-Hall
In the 12 years we have worked together I have always found Nahida to be thoroughly professional and quick to grasp and manage the sometimes delicate situations with regards to getting payment or managing credit limits with our customers. She has a lovely personality and develops very good relationships both internally and externally. In my opinion Nahida would be a great asset to any finance team.
Paula Lord
It has been a pleasure to work with Nahida for 12 years and in that time she has developed into a confident senior credit controller. Always the professional, Nahida develops excellent customer relationships which gets her to the top of the 'pay first' list and has achieved significant reduction to debtors ledger since taking over responsibiltity for the AR function single handedly. She would be an excellent asset to any company as she has also demonstrated that she can excel in additional areas of general business management aswell as AR. Along with other members of the finance team at Schroff, it is with sadness that Nahida leaves Pentair due to centralisation of the Pentair back office functions to Newcastle . I am confident that Nahida will achieve great things for her future employer!
Andrew McLean-Hall
In the 12 years we have worked together I have always found Nahida to be thoroughly professional and quick to grasp and manage the sometimes delicate situations with regards to getting payment or managing credit limits with our customers. She has a lovely personality and develops very good relationships both internally and externally. In my opinion Nahida would be a great asset to any finance team.
Paula Lord
It has been a pleasure to work with Nahida for 12 years and in that time she has developed into a confident senior credit controller. Always the professional, Nahida develops excellent customer relationships which gets her to the top of the 'pay first' list and has achieved significant reduction to debtors ledger since taking over responsibiltity for the AR function single handedly. She would be an excellent asset to any company as she has also demonstrated that she can excel in additional areas of general business management aswell as AR. Along with other members of the finance team at Schroff, it is with sadness that Nahida leaves Pentair due to centralisation of the Pentair back office functions to Newcastle . I am confident that Nahida will achieve great things for her future employer!
Andrew McLean-Hall
In the 12 years we have worked together I have always found Nahida to be thoroughly professional and quick to grasp and manage the sometimes delicate situations with regards to getting payment or managing credit limits with our customers. She has a lovely personality and develops very good relationships both internally and externally. In my opinion Nahida would be a great asset to any finance team.
Paula Lord
It has been a pleasure to work with Nahida for 12 years and in that time she has developed into a confident senior credit controller. Always the professional, Nahida develops excellent customer relationships which gets her to the top of the 'pay first' list and has achieved significant reduction to debtors ledger since taking over responsibiltity for the AR function single handedly. She would be an excellent asset to any company as she has also demonstrated that she can excel in additional areas of general business management aswell as AR. Along with other members of the finance team at Schroff, it is with sadness that Nahida leaves Pentair due to centralisation of the Pentair back office functions to Newcastle . I am confident that Nahida will achieve great things for her future employer!
Andrew McLean-Hall
In the 12 years we have worked together I have always found Nahida to be thoroughly professional and quick to grasp and manage the sometimes delicate situations with regards to getting payment or managing credit limits with our customers. She has a lovely personality and develops very good relationships both internally and externally. In my opinion Nahida would be a great asset to any finance team.
Paula Lord
It has been a pleasure to work with Nahida for 12 years and in that time she has developed into a confident senior credit controller. Always the professional, Nahida develops excellent customer relationships which gets her to the top of the 'pay first' list and has achieved significant reduction to debtors ledger since taking over responsibiltity for the AR function single handedly. She would be an excellent asset to any company as she has also demonstrated that she can excel in additional areas of general business management aswell as AR. Along with other members of the finance team at Schroff, it is with sadness that Nahida leaves Pentair due to centralisation of the Pentair back office functions to Newcastle . I am confident that Nahida will achieve great things for her future employer!
Experience
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John E Fells & Sons Ltd
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United Kingdom
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Beverage Manufacturing
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1 - 100 Employee
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Senior Credit Controller
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May 2021 - Present
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Churchill Group
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United Kingdom
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Facilities Services
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500 - 600 Employee
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Credit Controller
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Sep 2018 - May 2021
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Capita Real estate and infrastructure
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United Kingdom
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Civil Engineering
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400 - 500 Employee
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Credit Control Supervisor
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Oct 2014 - Sep 2018
• Debt collection, by phone, email and letter • Query resolution - Escalated queries and debts with relevant Management • Monthly Cash Forecasting for the team• Reporting on shortfalls at month end• Processed refunds, bad debt write offs and misc. write offs • Reviewed and maintained customer accounts • Promotion to Supervisor in April 2016• One to one monthly reviews with staff, providing corrective feedback and support where required• Interviewing for new staff, conducted probation reviews until probation period completed• Conducted performance related reviews with 8 members of staff using SWOT Analysis• Fortnightly detailed debtor reporting on 500 accounts on 60 days plus overdue• Attended monthly management meetings to discuss current department issues• Ensuring monthly Cash targets are met and assist where required• Trained, motivated and helped developed staff
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Senior Credit Controller
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Apr 2002 - Sep 2014
Debt collection, by phone, email and letter • Allocated cheques and bacs payments received daily on JDE system • Resolved customer queries – Around 50 per month, reduced escalation of queries by 50%• Processed Credit Card transactions and allocated payments• Opened new accounts, amended existing accounts • Bank Reconciliations and Balance Sheet Reconciliations • Ran credit reports, decision making and applying credit limits • Monthly Credit card analysis• Raised and entered manual invoices • Reviewed and maintained all customer accounts • Putting accounts on hold and releasing accounts and orders from hold • Legal action where necessary, as per company policy• Processed paperwork for accounts in Receivership/Liquidation/Admin• Liaised closely with sales team and account management to ensure the ledger ran smoothly• Helped with general reception duties, franking, stationary orders, answered incoming calls• Purchased office supplies. • Promotion to Senior Credit Controller
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Education
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2018 - 2018
CHARTERED INSTITUTE OF CREDIT MANAGEMENT
Business Law, Law -
2017 - 2018
ATG Training
ILM Level 2 Team Leading, Team leadership -
2016 - 2016
CHARTERED INSTITUTE OF CREDIT MANAGEMENT
CREDIT MANAGEMENT (TRADE, EXPORT & CONSUMER), CICM -
2014 - 2014
GKF Business School
AAT Level 2 Certificate in Accounting (QCF), Processing bookkeeping transactions (AQ2013) -
1981 - 1987
Longdean School Hemel Hempstead
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ATG Training
ILM Level 2 in Team Leading, Team Leading -
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CHARTERED INSTITUTE OF CREDIT MANAGEMENT
Business Law, Law
Community
