Experience

Age UK Richmond upon Thames

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • Dec 2022 - Present

  - Assisting Age Richmond U.K. and applying the law to help elderly clients in their everyday lives. - Simplifying legal documents to effectively communicate with the target age group. - Boosting and driving team efforts to work productively and within deadlines. - Assisting Age Richmond U.K. and applying the law to help elderly clients in their everyday lives. - Simplifying legal documents to effectively communicate with the target age group. - Boosting and driving team efforts to work productively and within deadlines.



The Conran Shop

• United Kingdom
• Retail
• 100 - 200 Employee

• Sales Associate

  • Jan 2023 - Apr 2023

  - Driving customer sales with excellent service and communication. - Drawing on product knowledge and brand awareness to meet customer needs. - Answering customer queries in-store, via email and via telephone. - Overseeing deliveries with clear and precise stock room management. - Assisted in driving KPI’s such as Units Per Transaction (UPT), Average Transaction Value (ATV) and Customer Relationship Management (CRM). - Creating memorable customer interactions and therefore customer retention. - Experienced in cash management such as Cashing Up. - Attaining customer information for Data Capture to maintain positive customer relations and productivity. Show less



OZLAND LIMITED

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Team Lead Manager

  • Jul 2021 - Dec 2022

  - Advised & served customers, whilst providing store cards and special offers. - Ensured stock levels are well maintained. - Provided training opportunities / boosting staff retention, whilst actively involved in steering the recruitment and hiring process. - Managed account and Store Money Movement through online databases, such as completing weekly banking. - Lead a team effectively, whilst working and making decisions under pressure. - Analyzed sales figures and planning accordingly (sales forecasting). - Proactively working in a fast-paced environment whilst maintaining a sense of urgency within the team. Show less



Kumon UK

• United Kingdom
• Education Administration Programs
• 400 - 500 Employee

• Teaching Assistant

  • Jul 2018 - Jul 2019

  - Experienced working with SEN children and being able to confidently handle challenging behaviours. - Built encouraging rapport with students whilst having a nurturing and patient personality. - Handled personal student reports and communicated progress to parents in monthly meetings. - Developed excellent proficiency in Microsoft Office. - Experienced working with SEN children and being able to confidently handle challenging behaviours. - Built encouraging rapport with students whilst having a nurturing and patient personality. - Handled personal student reports and communicated progress to parents in monthly meetings. - Developed excellent proficiency in Microsoft Office.