Experience

The Contact Company

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Advisor

  • Jun 2021 - Present

  Confidently providing great customer service over the phone, dealing with customer enquiries and complaints, processing exchange and refunds, arranging customer deliveries. This role has developed my ability to sympathize with customers and in providing a satisfactory resolution to customer complaints. Confidently providing great customer service over the phone, dealing with customer enquiries and complaints, processing exchange and refunds, arranging customer deliveries. This role has developed my ability to sympathize with customers and in providing a satisfactory resolution to customer complaints.



Personalised2Day LTD

• Processing Administrator

  • Jan 2020 - Present

  My duties included stock management, accepting supplier deliveries, generating royal mail postage online, dispatching order via couriers, resolving customer enquires via email and written correspondence, management of customer complaints and feedbacks, photography of goods for advertisement. By affectively working as a team, I have been successful in providing excellent customer service as well as keeping the business running smoothly. My duties included stock management, accepting supplier deliveries, generating royal mail postage online, dispatching order via couriers, resolving customer enquires via email and written correspondence, management of customer complaints and feedbacks, photography of goods for advertisement. By affectively working as a team, I have been successful in providing excellent customer service as well as keeping the business running smoothly.



Poundland & Dealz

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • May 2018 - Sep 2019

  A Sales Assistant Involved in a fast pace team working environment in Stock Replenishment and Till Management-Processing card and cash payment, -Handling customer refunds of merchandise-Promoting Stores 'Product Focus' and 'point-of-sale'-Stock control Responsibilities-Assisting in organising store deliveries A Sales Assistant Involved in a fast pace team working environment in Stock Replenishment and Till Management-Processing card and cash payment, -Handling customer refunds of merchandise-Promoting Stores 'Product Focus' and 'point-of-sale'-Stock control Responsibilities-Assisting in organising store deliveries



Little Indian Restaurant

• Waiter

  • Jul 2017 - Nov 2017

  • General assistance around the restaurant when needed.• All round waiter • Taking cash and card payments• Providing Excellent Customer service• Maintenance of Front of House • General assistance around the restaurant when needed.• All round waiter • Taking cash and card payments• Providing Excellent Customer service• Maintenance of Front of House



Zeera Tandoori Restaurant

• United Kingdom
• Restaurants

• Waiter

  • Jul 2016 - Dec 2016

  Worked as part of a Family business providing excellent customer service and presentation of food- Confidently and fluently took orders over the phone and in person- Taking Cash and Card Payments- High Customer Interaction- Organising Reservations from preparing tables beforehand to serving food and drinks when needed by customers- Organising Takeout orders maintaining high quality packaging at all times Worked as part of a Family business providing excellent customer service and presentation of food- Confidently and fluently took orders over the phone and in person- Taking Cash and Card Payments- High Customer Interaction- Organising Reservations from preparing tables beforehand to serving food and drinks when needed by customers- Organising Takeout orders maintaining high quality packaging at all times