Nagesh Huliyar
Lead - Project, Tech Support & Operations at Solus Security Systems Pvt. Ltd.- Claim this Profile
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Bio
Credentials
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PMP® Certification Training Course
SimplilearnMay, 2021- Oct, 2024
Experience
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Solus Security Systems Pvt. Ltd.
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India
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Appliances, Electrical, and Electronics Manufacturing
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100 - 200 Employee
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Lead - Project, Tech Support & Operations
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Apr 2010 - Present
Solus protects and secures enterprises with advanced systems, both hardware and software. Specifically develop and market, Access Control, Time & Attendance, Visitor Management, Vehicle Access & Parking, IP Video Mangement Integration systems. These include hardware, software, plus accessories related to these systems, and, an entire set of services for managing these systemsResponsibilities• Responsible for Functioning of technical support teams Pan India – Team of 100+ engineers• Project Management and Delivery includes planning, management, delivery, payment collection• SLA Management• Responsible for recruiting, and onboarding new employees• Converting customer requirement to a workflow understandable to coding team• Process management• Technical Sales• Customer Satisfaction• Product improvement
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Genisys Software
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Executive
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Nov 2007 - Mar 2010
Constant Contact is one of the biggest email marketing companies in US. Owners of small and medium scale businesses use the service to create email newsletters to send out to their contacts. If they have any issues creating/sending emails or ISP/ESP issues , they will send email and the email tema will give them the required support. We resolve their queries.Key achievements• Received quality awards• Additional responsibility of training was given• Responsibility of Quality Check of team was awarded
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Aditya Birla Minacs
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India
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1 - 100 Employee
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SENIOR ASSOCIATE - FINANCIAL SERVICES, AUXILIARY TRAINER
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Jul 2005 - Nov 2007
Job involved in assisting the customers of our client "Washington Mutual Card Services" by addressing their account related inquiries and giving a process driven solution approach to the clients during critical time bound situations.Primary activities involved:• Attending first level escalations• Driving the team to work efficiently within the time frame.Job Profile:• Auxiliary trainer for the Email team.• Handled training as well as floor support for a team of 38 Members.• Responsible for Handling First Level Escalations.• Responsible for ensuring the team achieves SLA's (Quality, Service Level, etc...).• Responsible for generating reports on new recruits.
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ICICI Bank
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India
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Banking
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1 - 100 Employee
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ASSOCIATE
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Feb 2004 - Jul 2005
Worked in Regional Response Center (RPC) of ICICI Bank where all transactions of branches like cheque clearing account opening etc takes place centrally.Role:• Solving mail and telephonic queries from the branches.• Worked on a CRM application called Siebel and FCRM (Finacle CRM developed by Infosys) for solving queries from the branches as well as ICICI Bank call centre Worked in Regional Response Center (RPC) of ICICI Bank where all transactions of branches like cheque clearing account opening etc takes place centrally.Role:• Solving mail and telephonic queries from the branches.• Worked on a CRM application called Siebel and FCRM (Finacle CRM developed by Infosys) for solving queries from the branches as well as ICICI Bank call centre
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Education
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Karnataka State Open University, Mysore
Master of Business Administration (M.B.A.), Operations Management & Marketing -
2007 - 2009
Alagappa University, Alagappa Nagar, Karaikudi
Bachelor's degree, computer application -
1999 - 2002
Siddaganga Polytechnic
Diploma, Electronics and communications Engineering
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