Experience

FMR AGENCY - Future Moves Recruitment Agency Limited

• Nigeria
• Human Resources Services
• 1 - 100 Employee

• HR Business and Operations Manager

  • Jun 2021 - Present

  At FMR Agency, I manage the Business and Operations of the company, spread across several states in Nigeria. Aside operational excellence and service delivery on contractual obligations, I also oversee business development initiatives and revenue assurance. My role also entails Business Strategy and Performance management, responsible for providing wide-raging strategic and operational support to the management. At FMR Agency, I manage the Business and Operations of the company, spread across several states in Nigeria. Aside operational excellence and service delivery on contractual obligations, I also oversee business development initiatives and revenue assurance. My role also entails Business Strategy and Performance management, responsible for providing wide-raging strategic and operational support to the management.



Halogen Group

• Nigeria
• Security and Investigations
• 200 - 300 Employee

• • Sep 2020 - Sep 2021

  I was responsible for the overall management of the HR Outsourcing Business of Avant Halogen (a subsidiary of the Halogen Group). This includes business revenue performance, compliance with statutory requirements, client SLAs, and Talent Management Operations.

• • Jan 2020 - Sep 2020

  Avant & Academy Halogen are subsidiaries of the Halogen Group, where I am responsible for Business Performance and Quality Assurance. My activities support business’ effectiveness, efficiency and competitiveness while identifying new opportunities for growth and sustainability. I develop and coordinate a Division Wide Work plan while providing weekly variance reports and analysis for each business. I also synthesize current business intelligence or trend data to support recommendations for actions.I manage a Cross-Functional team of Administrators, Operations Analysts, Resourcing and Training Consultants who directly report to me. Other areas I oversee include the coordination of the work of external consultants in order to support internal operational processes; manage departmental expenditure within agreed budgets while liaising with other functional / departmental heads so as to understand all necessary aspects and needs of to ensure each service unit meet their annual targets.As part of my responsibilities, I generate standard or custom reports summarizing business, financial (P&L), or economic data for review by management. Providing a bridge through the business to communicate information of high value to support Exco-Level decision making demands. I also provide and make monthly and quarterly business performance presentation to the Exco and Management of the Avant and Academy Halogen. Provide support and assistance to field staff on systems and reports; use feedback from clients to make recommendations to management on process and/or reporting improvement. Assist businesses implement technology solutions in a cost-effective way. Show less

• • Apr 2018 - Jan 2020

  I manage the entire business and operations of Recruitment, Outsourcing, Training, and Business Process Management for the Resourcing unit. At Avant Halogen, I oversee & coordinate the design and development of HR Projects, Operations, training contents, programmes, as well as training calendar. My major role is to ensure compliance with clients SLAs in recruitment, training, and outsource staff managed services. I am also tasked with the identification, planning and ensuring training of employees (i.e. internal & external) including senior managers, mid-level, supervisors, and maintaining contact with outside resources for training with the aim to improve their job performance.As part of my core tasks, I am responsible for analyzing industry trends to advice management, and leveraging on same to engage clients on a mutually beneficial level to drive revenue generation and Business Process excellence. Basically, I ensure the proper performance of all SLAs. Show less

• • Feb 2018 - Apr 2018

• • Jul 2017 - Apr 2018

  At Halogen, I am responsible for Business Development in the areas of Training, Recruitment, Outsourcing, and Business Process Management for the Resourcing unit. As part of my core tasks, I am responsible for analyzing industry trends and leveraging on same to engage clients on a mutually beneficial level to drive revenue generation and Business Process excellence.Aside delivering training programmes, I am also responsible for coordinating the design and development and implementation of training contents, programmes, as well as training calendar. Show less



U-Connect Human Resources Limited

• Niger
• Human Resources
• 1 - 100 Employee

• Head - Learning and Development

  • Mar 2017 - Aug 2017

  My main responsibilities include overseeing training consulting, training, training coordination and facilitation services to clients nationwide; and managing the development and production of course materials and curriculum for be-spoke/tailor made trainings, schedule course programs / training calendar, execute and coordinate the trainings. I am also tasked with the identification, planning and ensuring training of employees (i.e. internal & external) including senior managers, mid-level, supervisors, and maintaining contact with outside resources for training with the aim to improve their job performance. Other areas I oversee includes the coordination of the work of external consultants in order to support the training process; and manage as well as control departmental expenditure within agreed training budgets. Developing and implementing sales strategies for the Learning & Development unit as well as generate and qualify leads, close out on sales leads within record time. I also develop sales proposals, make presentation of company’s products and services to current and potential clients. Liaise with other functional / departmental heads so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives. Show less



iSON Xperiences Ltd - Leading Global CX Management Company

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Mar 2014 - Mar 2017

  A Certified Process Trainer and Skills Development Specialist with ISON BPO, one of the largest Business Process Outsourcing Company in Africa. My responsibilities include; combining training, coaching and mentoring, performance management, Cross Functional Team (CFT) management strategies to enhance service delivery, as well as increase customer satisfaction.I have had extensive experience in TNI and TNA, Training Programmes Design and Development, Delivery as well as conducting Elocution and Public Speaking Trainings. I have also led and managed a range of projects to include: Communication Skills Improve for Inbound Call Center Agents; The Vertical Head, Training Team's Products and Services; New Hires Induction Programme (NHIP) Administrator. My role include coordinating and supervising other Trainers in executing their tasks; management aligned team agents to ensure they achieve set targets.I was awarded the Best Training and Skills Development Specialist for the 2015 3rd quarter. Show less

• • Oct 2012 - Mar 2014

  Customer Service ExecutiveISON BPO/Airtel NigeriaNovember 2012 – April 2014 (15 months) Ibadan At ISON BPO (Previously SPANCO BPO) I worked within the Call Center operations attending to customer enquiries, requests, complaints; ensuring customer satisfaction and heightened customer experience levels as well as a member of the training unit within the call center teams where I displayed excellent team spirit and ensured timely dissemination from the main training and quality assurance teams to my team mates. Show less



NTA, Minna

• Minna

• Freelance Reporter

  • May 2009 - Jun 2011

  News report gathering and presentation. News report gathering and presentation.