Campus Operations & Logistics Executive

• Oct 2015 - Present

Territory Sales Manager

• Jul 2013 - Aug 2015

Key Deliverables: • Provided leadership and strategic direction to a team and developed Daily Schedule for Medical Representatives. • Helped Medical representatives to achieve sales targets. • Prepared weekly sales reports and reported to the Area Sales Manager. • Acted in charge of placing orders and keeping records of medicines in stock. Key Deliverables: • Provided leadership and strategic direction to a team and developed Daily Schedule for Medical Representatives. • Helped Medical representatives to achieve sales targets. • Prepared weekly sales reports and reported to the Area Sales Manager. • Acted in charge of placing orders and keeping records of medicines in stock.

Senior Customer Service Executive

• Sep 2009 - Jun 2013

Key Deliverables: • Held accountable for compiling and extracting data from SATURN software and submitting it to the Service Delivery Manager. • Successfully managed all critical customer issues related to the activation of Saturn. • Following up daily with the region's Nokia priority centers to ensure smooth operation of the Saturn. • Training and providing an induction to recruits with the process. • Responding to calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Working with the customer service manager to ensure proper customer service is being delivered.

Customer Care Executive

• Mar 2008 - Sep 2009

Key Deliverables: • Entrusted to build a customer base by outbound calls. • Resolved customer complaints via phone; used telephones to reach out to customers and verify account information. • Greeted customers warmly and ascertained the problem or reason for calling. • Took payment information and other pertinent information such as addresses and phone numbers, provided information, and answered questions about warranties or terms of sale. • Informed customers of deals and promotions. • Compiled reports on overall customer satisfaction.