Experience

MEDSCHEME HOLDINGS

• South Africa
• Financial Services
• 400 - 500 Employee

• Chronic Medicine Management Call Centre Agent

  • Mar 2016 - Present

  Responsibilities: Receiving incoming calls from Health Care Professionals and members. Assistance with capturing clinical motivations, pathology results and prescriptions. Assistance with answering emails timeously and filling and archiving documents received. Assistance with liaising with healthcare professionals regarding obtaining confidential information. Recording of minutes, and distribution of minutes. Transcription of calls and other information.Other responsibilities with Medscheme Holdings Inc. Receiving of outstanding queries from member and external Afrocentric partners. Attending to Clients. Documenting complaints and escalating to relevant partners. Follow ups regarding resolutions and having these relayed to members. Keeping record of all queries received and finalized. Attend to clients appropriately. Appropriately handle telephonic and other enquiries received. Efficiently and effectively sort and dispatch emails.

• Hospital Pre- Authorisation Call Centre Agent: Intern,

  • Mar 2015 - Mar 2016

   Receiving incoming calls from Health Care Professionals and members. Assistance with capturing in and out hospital procedural information, dialysis authorisations, MRI and CT information. Assistance with transcriptions of motivations for Prescribed Minimum Benefits Authorisations for hospital stay. Assistance with answering emails timeously and filling and archiving documents received. Assistance with liaising with healthcare professionals regarding obtaining confidential information.