Experience

AM BANK

• Lebanon
• Banking
• 1 - 100 Employee

• Head of Collection and Delivery Unit

  • Sep 2021 - Present

  -Arranged for debt repayment by establishing repaymentschedules based on customers' financial situations.-Collected an average of $300,000/month on post suit accounts.-Achieved production goals and standards for servicingdelinquent accounts without sacrificing the quality of service.-AdVised customers on necessary actions and strategies for repayment.-Increased productivity and workload efficiency by 35%.

• Head of Tellers

  • Sep 2018 - Sep 2021

  -Organized, stocked, and maintained the teller window area.-Processed quarterly Vault and ATM audits with a zero-error.-Maintained asset inventories while performing periodic audit.-Conducted weekly one-on-ones with multiple tellers.-Scheduled weekly cash pickups and deliveries with cash carriers.-Investigated and resolved customer inquiries and complaints in a timely manner.



Lebanese Meteorological Department, Beirut - Rafic Hariri International Airport

• Lebanon
• Airlines and Aviation
• 1 - 100 Employee

• Information Technology Officer

  • Sep 2017 - Sep 2018

  -Utilized enterprise tools to record and track IT issues. -Provided IT support to 80+ people. -Implemented all new software and equipment. - Monitored and maintained server security. -Handled procurement of necessary hardware and software. -Utilized enterprise tools to record and track IT issues. -Provided IT support to 80+ people. -Implemented all new software and equipment. - Monitored and maintained server security. -Handled procurement of necessary hardware and software.



Duty-Free, International Rafic Hariri Airport

• Sales Specialist

  • Sep 2015 - Sep 2017

  -Described use and operation of merchandise to customers. -Forecasted sales ensuring stock availability prior to holidays and weekends. -Assisted with audits, inventory control, and special orders. -Processed cash and credit payments for in-store purchases. -Organized weekly sales reports for the sales department to track product success. -Described use and operation of merchandise to customers. -Forecasted sales ensuring stock availability prior to holidays and weekends. -Assisted with audits, inventory control, and special orders. -Processed cash and credit payments for in-store purchases. -Organized weekly sales reports for the sales department to track product success.