Naekeal Jones
340B Specialist, 340B ACE at Apexus LLC- Claim this Profile
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Topline Score
Bio
Credentials
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340B Apexus Certified Expert
Apexus LLCDec, 2019- Nov, 2024
Experience
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Apexus LLC
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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340B Specialist, 340B ACE
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Jun 2017 - Present
Provide issue resolution around compliance and federal regulated polices on the 340B Drug Pricing Program. Provide issue resolution around Apexus offerings. Provide accurate product and service information for customers by researching multiple databases for resolution, and demonstrating attention to detail. Log and document all calls, emails and live chats in Salesforce. Provide issue resolution around compliance and federal regulated polices on the 340B Drug Pricing Program. Provide issue resolution around Apexus offerings. Provide accurate product and service information for customers by researching multiple databases for resolution, and demonstrating attention to detail. Log and document all calls, emails and live chats in Salesforce.
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AmerisourceBergen
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United States
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Hospitals and Health Care
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700 & Above Employee
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National Customer Support Rep II
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Mar 2015 - Jun 2016
Responsible for providing key functional support in the area of national accounts. I work closely with the national accounts team and collaborate with the regional and internal departments and associates in response to customer inquiries and actions essential to maintaining favorable customer relations.
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Patient Assistance Rep
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Mar 2013 - Mar 2015
•Interacts with hospital staff patients and payers both proactively and retrospectively in efforts to maximize reimbursement for drug therapy and pharmacy related services.•Identifies and qualifies patients for indigent drug programs at assigned facility•Interfaces appropriately with program administrators for reimbursement assistance programs sponsored by the drug manufacturer•Keeps updated on changes in a particular indigent care program.•Develops and maintains close interaction with all components of the reimbursement process including key hospital departments.•Tracks and documents cost savings associated with indigent care and reimbursement assistance programs•Assists with the development of reimbursement policies and procedures pertinent to the area of reimbursement within their respective institution.
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Customer CARE Rep II
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Feb 2006 - Mar 2013
•Responsible for the training of new Customer Care employees.•The backup for the Customer Care Admin which included duties such as entering customer account credits, releasing returns to be credited, and keying special orders.•Act as the primary Liaison for high revenue accounts. I managed their needs and requirements through extensive follow up procedures and proactively monitored their accounts for potential issues or concerns.•Acts as the key liaison with the contracts department to resolve contract-related customer issues.•Supports both internal and external customers to develop strong customer relationships.•Researched debit and credit issues for customers and internal departments.•Service incoming customer calls, emails and faxes•Maintain strong product knowledge and Complied with all appropriate policies, procedures, safety rules and regulations
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Education
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2012 - 2017
Tarrant County College
Associate’s Degree, Mental Health Counseling/Counselor -
2005 - 2006
Remmington College
Medical Assistance Certificate, Medical/Clinical Assistant
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