Intérprete

• Oct 2021 - Present

Customer Success Specialist

• Sep 2019 - Mar 2020

Advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. Anticipate how decisions are made, persistently explore and uncover the business needs of our clients. Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services. Reached assigned sales target Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience. Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features. Master knowledge on one or several core products. Internet connectivity and troubleshooting Managing communication flow and direction Discovering customer pain points and needs Utilizing product benefits to drive customer desire to buy Utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value Management and strong focus on schedule adherence and attendance Show less

Translation Project Manager- French/Arabic/Bereber/Spanish/ English

• Dec 2018 - Sep 2019

Receive the refugees together with the red cross rescue team to ensure that they know their rights and have first support in an unknown country. Our job was to lend our voice to ensure communication between two interlocutors who, due to language barriers, could not understand each other in any other way, we ensured that this happens as if they both spoke the same language clearly and professionally. Receive the refugees together with the red cross rescue team to ensure that they know their rights and have first support in an unknown country. Our job was to lend our voice to ensure communication between two interlocutors who, due to language barriers, could not understand each other in any other way, we ensured that this happens as if they both spoke the same language clearly and professionally.

Customer Experience Associate - Arabic/French/English

• Jul 2018 - Dec 2018

During my period CCA I was assigned to the project: Uber Eats Experience with the following tasks: Customer support: My main task was provide fast and personalized solutions for our customers via chat, phone and email. On-boarding: reach out to new customers in order to provide them an in-depth introduction of the different solutions and gather their feedback. Strategy and retention: support the analysis of the customer experience data providing your insights from the field and participate in the elaboration of strategies to reduce pain points and improve our customer experience. Reporting: report on my performance and comments daily to the Data Operations team. Show less