Experience

Asia Exchange

• Finland
• Education Administration Programs
• 1 - 100 Employee

• International Coordinator

  • Feb 2021 - Present

  • Liaise with both sending and receiving universities and partner agencies • Prospect new partners through conducting market research, online and face-to-face meetings • Recruit study abroad participants by helping expand sending institution partnerships • Support business development plans and projects • Conduct outreach, recruitment, and screening for mobility students • Manage study abroad applications, including forms, semester intakes, and other sensitive information • Administer pre-departure orientation webinars for students, which include preparatory information, academic matters, student rights and responsibilities, program learning outcomes, and other essential information • Conduct orientations and onboarding training for new team members and interns • Administer webinars for both sending and receiving institutions • Manage Customer Service platforms and engage with customers on those platforms, including live website chat, emails, Whatsapp, Facebook Messenger, phone calls, and Zoom meetings • Conduct interviews with students and partners institutions and transcribe them • Collect students' feedback, analyze it, and provide a summary based on the feedback My high level of service was recognized in December 2021 when I won a Company Appreciation Award for my outstanding contribution to Customer Service, which was nominated by the Management team and voted by all team members in the company.



Lembaga Pengembangan Pendidikan NTB

• Mataram, West Nusa Tenggara, Indonesia

• Scholarship Mentor

  • Mar 2020 - Jan 2021



UPT Learning Centre Mataram University

• English Tutor

  • Jul 2016 - Sep 2017

  I was responsible for teaching English classes for middle school and university students who were beginner English learners and those who were preparing for English proficiency tests such as TOEFL and IELTS. I was responsible for teaching English classes for middle school and university students who were beginner English learners and those who were preparing for English proficiency tests such as TOEFL and IELTS.



PT PLN (Persero)

• Indonesia
• Utilities
• 700 & Above Employee

• Freelance Interpreter

  • Jun 2015 - Jul 2016

  As a freelance English tutor and an interpreter in the company, I was responsible for helping the staff prepare meetings with consultants and investors from overseas. Furthermore, I also acted as an interpreter during ongoing meetings and discussions and helped translate some documents, such as speeches and contract proposals. I coordinated meeting logistics and liaised with participants, welcoming members upon arrival and catering to their needs throughout the meeting. In addition to teaching staff English, I was responsible for creating an English Debate team and training them to participate in an annual national debate competition between domestic branches of PT PLN company throughout Indonesia.