Efficiency Center Manager

• Oct 2019 - Present

The Efficiency Center is an organization that is based in the Philippines that helps Grocapitus, LLC in every aspect of their business. The focus includes Property Acquisition, Property Management and NOI Optimization which are their primary goals.

Property Administrator

• May 2019 - Present

Training Specialist

• Apr 2018 - Apr 2019

As a trainer, I was able to create training curriculum and materials to help facilitate new hire onboarding classes through video conferencing platforms. I also designed and developed new hire curriculum, job aids and other materials for product updates and skill gaps, as assigned by the Training Manager, and delivered to trainees as needed. As a trainer, I was able to create training curriculum and materials to help facilitate new hire onboarding classes through video conferencing platforms. I also designed and developed new hire curriculum, job aids and other materials for product updates and skill gaps, as assigned by the Training Manager, and delivered to trainees as needed.

Training Specialist

• Dec 2014 - Sep 2018

As a training specialist, I was responsible for conducting new hire onboarding classes for all tasks under Team Philippines. As an online trainer, I have utilized video conferencing platforms to deliver existing e-Learning onboarding programs. As a training specialist, I was responsible for conducting new hire onboarding classes for all tasks under Team Philippines. As an online trainer, I have utilized video conferencing platforms to deliver existing e-Learning onboarding programs.

Sales Trainer

• Mar 2013 - Dec 2014

As a sales trainer, I provided effective sales training to help Product Support Representatives to help them reach their targeted Key Performance Indicators. This included conducting sales foundation and reinforcement training as needed on the production site.

Communication Skills Trainer

• Apr 2010 - Mar 2013

As a Communication Skills Trainer, I was able to conduct continuous training and development programs for the trainees and the Product Support personnel. Aside from handling and delivering and these training programs, I formulated curriculums that help enhance their communication skills and their product knowledge.

Lead Trainer – Expedia.com

• Nov 2009 - Apr 2010

As a lead trainer, I was responsible for conducting new hire onboarding classes. Training delivery included communication skills training before product specifics training.

Team Lead

• Nov 2004 - Nov 2009

As a Team Lead, I was responsible for supervising a team of travel specialist agents and managing their day to day situations. I also assisted in creating departmental goals and incentives, and helped develop new procedures in offering an exceptional customer experience for the travel program participants. It was part of my responsibility to help develop employees through coaching, counseling, rewarding, recognizing, handling escalated employee relations issues, and overseeing employees’ performance productivity. The tasks included creating a high energy call center environment through effective motivation and empowerment with direct reports. As a Team Lead, I shared best practices within the department and offered innovative ideas for service efficiency. My main responsibility included but not limited in finalizing agent concerns or escalated customer service issues and managing all disciplinary situations. Show less

Travel Specialist – Expedia.com

• Nov 2004 - Oct 2006

As a Travel Specialist, I provided excellent customer service by giving appropriate and accurate responses to customer queries while meeting quality, productivity and schedule adherence performance standards. Received inbound calls from client’s customers. As a Travel Specialist, I provided excellent customer service by giving appropriate and accurate responses to customer queries while meeting quality, productivity and schedule adherence performance standards. Received inbound calls from client’s customers.